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**Additional Information**
**Job Number**26047718

**Job Category**Spa

**Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687

**Schedule**Full Time

**Located Remotely?**N

**Position Type** Non-Management
- Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility, where sea, land, and subtropical vegetation effortlessly combine with iconic, Moorish-inspired architecture. The 462 guest rooms and suites - divided between the vibrant Citadel and the exclusive Retreat - enjoy magnificent views over the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. An award-winning gastronomic destination in its own right, this 5-star resort in Tenerife’s world-class restaurants range from light, simple cooking to Michelin-starred gourmet cuisine. Providing a haven of escape, this timeless island resort features numerous swimming pools, a 2500m2 Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the shore meets the sea, guests can benefit from an exclusive area on the golden sandy beach of Abama, equipped with complimentary use of sunbeds and umbrellas._

**JOIN OUR TEAM!**
- as **Spa Desk Agent**for **The Ritz-Carlton Tenerife, Abama**.

**Who we are looking for**

Are you passionate about creating exceptional wellness experiences from the very first guest interaction? As a Spa Receptionist, you will be the first point of welcome in our Spa & Fitness Center, creating an atmosphere of calm, professionalism, and genuine care. If you enjoy delivering personalized service, have strong organizational skills, and feel comfortable in a detail-oriented luxury environment, we would love to hear from you!

**What are your responsibilities are**- You warmly and professionally welcome spa guests,



in line with The Ritz-Carlton standards.
- You provide detailed information about treatments, products, facilities, and wellness programs.
- You coordinate therapists’ schedules and treatment rooms, ensuring smooth and efficient daily operations.
- You handle payment processes and maintain accurate billing records according to established procedures.
- You manage incidents, cancellations, and last-minute changes with empathy and a guest-focused approach.
- You work closely with therapists, fitness staff, and hotel reception to ensure a seamless guest experience.
- You actively promote treatments, rituals, and retail products, identifying upselling opportunities.
- You ensure the spa reception area remains tidy, well-presented, and aligned with the brand’s luxury standards.
- You comply with company hygiene, safety, and confidentiality policies at all times.

**What we want from you**- You have a naturally service-oriented mindset and a genuine passion for guest well-being.
- Ideally, you bring previous experience in a spa reception, hospitality, or luxury customer service environment.
- You are well organized, able to prioritize, and remain calm during high-demand periods.
- You enjoy working as part of a team and collaborating with different departments.
- You communicate fluently in **English and Spanish**; additional languages are a plus.
- You already hold a **valid work permit for Spain**.





**And this is how we inspire you....**

Be part of our resort team and bring your ideas and your imagination into the everyday guest experience. You know what? Working here means contributing to moments that guests remember long after they’ve left.
- An attractive** above market salary** for your adaptable assignment in our hotel
- Travel worldwide to our 9500+ hotels at great **employee conditions** ("Explore Rate") and let yourself be pampered - by the way, this also applies to your family, partner & parents.
- Enjoy the culinary F&B; offer in our 9500+ hotels with **20% discount**:

- You can enjoy our culinary offerings at a** 50% discount.**:

- Did you know you can get up to **75% discount on flights** if your residency is on Tenerife
- Extensive **corporate benefits** with lots of discounts for leisure activities and travel
- As a birthday child you get an extra special treat (surprise!)
- Enjoy our resort as **our guest** after one year of service with us - this is a once in a lifetime experience!
- We pay a **13**th** and 14**th** salary**!
- **Innovative training concepts** that support you on your career path - we actually have our own **training university**:

- **Advancement opportunities** and prospects in an international company
- We offer you an extensive and **free of charge culinary offer** in our employee restaurant.
- Don’t worry about your **uniform** (if necessary, depending on department) - we take care of that and also the cleaning of your business attire.
- We like to celebrate - and preferably with you! Whether **team outings, employee celebrations, employee week, anniversaries**, etc.... we can think of many reasons to celebrate you and your colleagues properly.
- We also take care of our communi

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📌 Spa Desk Agent (Tenerife)
🏢 Marriott International
📍 Tenerife