Ready to shape the decisions that drive our business forward? At Hero, our Customer Excellence & Demand Planning team sits at the heart of the business, connecting commercial ambition with operational excellence. As a Demand Planning Specialist, you will play a pivotal role in anticipating market needs, shaping forecasts, and helping our teams make smarter decisions that drive sustainable growth and exceptional customer satisfaction.
What You'll Achieve Shape Tomorrow's Demand
- You will analyze market trends, purchasing behaviors, sales performance, and economic factors to build accurate demand forecasts that support business success.
Connect Strategy with Execution
- You will partner with Sales, Marketing, and Sales Strategy teams to capture key market insights and translate them into reliable forecasting plans.
Drive Forecast Excellence
- You will monitor forecasting performance, identify deviations, and champion corrective actions that continuously improve forecast accuracy and business responsiveness.
Optimize Supply & Inventory
- You will collaborate closely with Supply teams to improve inventory management, reduce operational risks, and support cost-efficient production planning.
Champion Customer Satisfaction
- You will contribute to resolving service challenges alongside Customer Service and commercial teams, helping deliver an outstanding customer experience.
Lead Continuous Improvement
- You will identify opportunities to enhance processes, improve efficiency, and strengthen the way demand planning supports business growth.
Who You Are Data-Driven Decision Maker
- Bachelor's degree in Business Administration, Industrial Engineering, Statistics, or a related field.
- You thrive when working with data and enjoy transforming insights into practical business actions.
Forecasting & Planning Professional
- You bring at least 2 years of experience in Demand Planning, Business Intelligence, or analytical/strategic commercial roles.
- Experience with foreca