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Location : Barcelona, Spain (hybrid)
Division : Ticketmaster Spain
Line Manager : Client Support Lead
Contract Terms : Permanent, Full-Time
THE TEAM
Global Client Support & Operations Organisation has the mission to build a general support & operations centre of excellence where all processes, tools & best practices are applied to all regions across the globe in order to achieve the highest levels of employee, fan & client satisfaction. Our clients demand and value high service levels and we believe our people are the foundation to deliver great service. We are fortunate to have the most experienced and skilled operations experts on the field around the globe, regionally and locally, that have a deep understanding of our clients’ needs.
We continuously invest in people development and promote wide collaboration and team spirit to leverage our knowledge and experience to excel in client satisfaction.
Mastering our knowledge on our ticketing products is also key in improving our service proposition and solving for our clients’ and local Markets’ needs and challenges day-to-day.
THE JOB
As a Client Support Specialist, within the Client Support Team for the Spanish market, you will be responsible for delivering high-quality services that meet the day-to-day operational needs of clients, including event organisers and promoters, rely on your expertise to effectively use Ticketmaster’s ticketing systems and products throughout the entire lifecycle of their events. You will act as a key liaison between multiple internal departments, ensuring that clients experience a seamless and consistent service throughout the duration of their contract.
As the primary support contact for your assigned clients, you will work closely with them to continuously improve service levels, optimise sales performance, and en
📌 Client Support Specialist (Barcelona)
🏢 Ticketmaster
📍 Barcelona
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