At lastminute.Com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.Job DescriptionWe are looking for a Product Owner to join our team of around 1,700 people worldwide and help us shape the next generation of internal platforms supporting the traveller's journey.If you are passionate about building impactful internal tools, leveraging AI to improve operational workflows, and turning complex processes into simple, scalable solutions, keep on reading --- you might be the perfect fit for this role.The job in brief:- Job Title - Product Owner -- Customer Operations Platform- Working model - Hybrid from Madrid,
Remote from Spain- Team - you will join the Product Customer Service team within the Product department- Level - Professional- Location - Spain- Contract - Full time (36 h/week)- Travel time required - Only a few times a yearWhat your impact will be:You will play a key role in shaping the technology that supports our customer care and operations teams. Your goal will be to build tools that simplify daily work, improve efficiency, and contribute to a smoother experience for our travellers.You will join a dynamic environment where priorities can evolve, with a strong focus on shaping and delivering a new AI-ready back-office and customer operations platform.This role requires strong ownership, structured thinking, and the ability to translate complex operational needs into clear, actionable product requirements. You will work closely with stakeholders, engineering teams, and internal users to deliver scalable solutions step by step.What You Will Need to Solve:Shape and deliver a new customer operations platform:- Take ownership of key areas of a new AI-ready back-office and customer operations platform- Lead discovery activities to understand current workflows, pain points, and improvement opportunities- Help define