Operations Customer ExpertSpanish Market + UK | PortugalSupport one of the world's most recognized entertainment brands and help our members get the most out of their experience.Are you fluent in Castilian Spanish and also speak Basque, Catalan/Valencian, or Galician? Do you enjoy solving problems, communicating with people, and working with digital products?This opportunity puts you at the heart of the customer experience for a general streaming service, where every interaction is a chance to turn a question or issue into a positive customer experience.Your roleAs an Operations Customer Expert, you will be one of the first points of contact for customers across the supported Spanish-speaking markets and the UK.You will help customers with a wide range of questions — from account and billing issues to technical troubleshooting — while providing clear, professional and empathetic support.You will join a multicultural, collaborative customer support team working with an internationally recognized entertainment brand.What you will do- Provide professional,
friendly and empathetic customer support- Handle account management and billing inquiries- Troubleshoot common technical issues and guide customers towards effective solutions- Explain our products, services and features clearly- Understand customer needs and identify the most appropriate solution- Resolve inquiries efficiently while maintaining a high level of customer satisfaction- Provide accurate information and follow established quality standards- Maintain a positive, customer-first approach throughout every interaction- Work effectively with colleagues in a fast-paced, international environmentLanguage requirementsYou must have:- Castilian Spanish — full fluency- English — B1 or above- Plus one of the following:- Basque- Catalan / Valencian- GalicianYour additional regional language will be used to support the relevant customer market.Who will thrive in this role?This role could be a strong match if you:- Enjoy