Customer Success Manager (Italian Market) - Centric Shoppingfeed
Full time on site
Location: Alicante, Spain (preferred hybrid model: 3 days/week in office) Alternative: Full remote may be considered for particularly strong or specialized candidates.
Solution Focus: Shoppingfeed. Region: Southern Europe (Primary focus: Italy).
At Centric Shoppingfeed , we help online sellers publish their product catalogs on marketplaces and digital marketing platforms across Europe and the United States. Every day, we provide our clients with the support they need to successfully sell on marketplace platforms such as Amazon, ManoMano, Zalando, and AliExpress through our integration and optimization software. At the same time, we help them promote their products through digital advertising campaigns on channels such as Google, Facebook, Awin, and Criteo to attract high-quality traffic to their eCommerce websites. To help customers maximize value from our platform and build long-term loyalty, we created our Customer Success team. This department operates at the intersection of Product, Support, Sales,
and Marketing, helping merchants achieve their business goals while providing valuable customer insights to internal teams. To provide dedicated support and strategic guidance to our growing customer base in Italy, we are currently looking for a Customer Success Manager (Italian Market) - Centric Shoppingfeed to join our Alicante office.
Job Responsibilities
- Provide functional and technical assistance to merchants via phone and ticketing systems in the daily use of the Centric Shoppingfeed platform.
- Ensure merchants and brands fully understand and utilize all features offered by our solution.
- Respond to customer questions and issues while maintaining a high level of customer satisfaction.
- Act as a liaison with the technical support team when merchant issues go beyond functional support.
- Build and maintain long-term customer relationships based on trust and strategic advisory.