At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.
As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.
Your Role
As an Operational Performance Lead, you will play a proactive and strategic role in driving performance across Hyatt's Essentials & Full-Service Managed hotels in EAME. This includes not only ensuring that new General Managers & the Leadership Committee are thoroughly prepared and equipped for their roles, but also actively identifying opportunities and implementing initiatives to enhance operational efficiencies, guest satisfaction, profitability, and compliance.
You will prepare and review property-level support content, distill mission-critical information for hotel leaders, and anticipate challenges to provide solutions before they impact results. In addition to supporting hotels and promoting brand standards, you will also lead special projects & training aimed at improving hotel performance, working collaboratively with other departments to drive successful outcomes.
Location: This position is based in either Germany, Spain or the UK. The successful candidate must have the legal right to work in the European Union or in the UK.
Your Responsibilities
- Provide support to Select & Full-Service General Managers and the Leadership Committees, ensuring they have knowledge of resources needed to be successful in their role
- Serve as an additional layer of support alongside other Hyatt organizational departments, such as Commercial, Finance, IT, and HR,