OverviewWELCOME TO SITAAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the general air travel industry.You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.Are you ready to love your job?The adventure begins right here, with you, at SITA.PURPOSEOwn the operational performance, manage and enhance both the operational and commercial performance of the suppliers in line with SITA's strategy.Be SITA's supplier interface in order to manage locally or centrally any changes in processes or metrics.Design,



negotiate and manage performance of supplier SLAs with the objective to limit SITA's exposure resulting from possible non-conformance to agreed customer commitments.KEY RESPONSIBILITIESEnsure the execution of, and participate in the operational reviews of the SITA governance modelOwn and keep current the inventory of all service performance metrics and process documentation, in line with SITA standardIdentify and promote opportunities to continuously improve operational and process performanceGather performance data requirements against agreed supplier service levelsPrepare and distribute reports to internal and external stakeholdersAnalyze internal and external feedback surveys to highlight trends, areas of strength and weaknesses, and ensure that this is given adequate visibility in SITAIdentify and promote opportunities to continuously improve contractual relationshipsProvide statistical performance analyses, either cross sectional or time seri

📌 Senior Analyst Service Level (Barcelona)
🏢 Sita - Société Internationale De Télécommunications
📍 Barcelona