A leading general customer-experience (BPO) company is growing its team in Benalmádena, Spain and is hiring for the role of Customer Advisor. You will support eCommerce customers with orders, enquiries and complaints. As a Dutch-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, email and live chat. What you will do Handle incoming customer contacts in Dutch by phone, email and live chat Understand each customer's need and give accurate, complete answers using the right tools Build trust through clear, friendly and professional communication Document every interaction accurately in the company's systems Contribute to your team's quality, productivity and customer-satisfaction targets What we are looking for Native or fluent Dutch (C1+) and good English (B2+),
spoken and written Excellent communication and active-listening skills Good communication and problem-solving skills Empathy, and the ability to stay calm under pressure while documenting every interaction accurately What we offer Salary: €19,200 gross per year Performance bonus of up to €1,800 gross per year Relocation support Up to €500 reimbursement of documented relocation expenses (details shared during screening) Location, hours & start Location: Benalmádena, Spain — on-site Working hours: Monday–Friday, 09:00–18:00; plus 2 Saturdays per month Start: As soon as possible How to apply Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role, answer your questions and guide you through the next steps. Our service is free for candidates — the hiring company covers the cost.