Further Group is a fast-growing and dynamic company at
the forefront of innovation, leveraging cutting-edge technology and
a deep understanding of the healthcare sector to deliver turnkey
solutions for the treatment of serious medical conditions. Our
company works with insurers, large employers, and affinity
organizations worldwide, to accelerate consumer access to the best
treatment choices. As the integral leader in our field, we are
seeking a highly experienced and dynamic individual to join us
Clinical Case Manager (Romanian Speaker). We are looking for a
Clinical Case Manager , with an empathic, can-do attitude who is
passionate about service delivery and eager to make an impact on
people’s lives at the most vulnerable moment for them – through the
pathway of a critical illness. This role will be constantly
enhancing the quality of the Patient’s journey and delivering a
5-star Customer experience at each interaction. The ideal candidate
has experience in customer operations within the sector of health
insurance or second medical opinion. The Clinical Case Manager will




assess, plan, implement, monitor, and evaluate actions required to
provide the best remote support to the patient prior, during and
after the treatment. The successful candidate will be accountable
for the full Customer Care cycle. As our Clinical Case Manager
(Romanian Speaker), you'll get to: Provide support to incoming
cases and confirm policy, as well as medical eligibility according
to internal process Coordinate and provide access to the best
specialists and health care providers in a timely and effective
manner Support the insured member to understand the products,
process, and clinical journey Interact directly with Customers and
Families along the Customer journey for intake interviews and
others, keeping track of their progress and ensuring satisfaction
Provide support to Claimants, Clients and Providers via phone,
chat, email, digital platforms or other as per communication
standards Orga

📌 Clinical Case Manager (Madrid)
🏢 Further Group
📍 Madrid