Position:
Customer Service Representative - Global Supply Chain Services
Job Description:
We are looking for an experienced Customer Service professional who is ready to take the next step in their career and grow within our General Supply Chain Services. This is a great opportunity for someone who not only enjoys working with international customers, but is also curious about AI, automation and new technologies and wants to contribute to projects focused on process improvement and operational efficiency.
About the Role
Arrow Global Supply Chain Services is a division of Arrow Electronics that manages highly complex, high-volume global supply chains for large OEMs and suppliers. As a Customer Service Representative, you will be a key part of our global service organization, working alongside Service Centers in Sweden, China, Hungary, Mexico and Poland. You will act as the primary point of contact for our customers, ensuring high-quality service delivery, smooth order management and efficient issue resolution.




The role offers an opportunity to contribute to continuous improvement initiatives, including projects related to process optimization, automation and the use of AI-supported tools. We are therefore looking for someone who combines strong customer service expertise with a proactive mindset and genuine interest in how technology can make everyday processes smarter and more efficient.
What You Will Be Doing
- Contribute to process improvement and automation initiatives, exploring how AI and digital tools can help simplify workflows and increase operational efficiency.
- Serve as the main point of contact for customers, managing daily communication via email and internal tools.
- Take ownership of the Order-to-Invoice process, including order entry and customer backlog maintenance.
- Monitor and track customer orders to ensure timely and accurate delivery.
- Coordinate with different internal teams to resolve issues quickly and effectively.
- Proactively manage cus

📌 Customer Service Representative (España)
🏢 Arrow Electronics
📍 España