Your mission
The Director of Student Services is responsible for leading student experience and student services at all the Campuses to ensure meeting established student satisfaction measures. The Director will lead Academic Advisors and Student Engagement team to support studentsâ success and serve as one-stop-shop for all student services.Â
The Director will collaborate with Academic team, Admissions, Academic Planning and Registry, Financial Aid, Digital Resources and Educational Technology to address student needs and facilitate a positive, engaging, and enjoyable educational experience for on campus and distant learning students that will improve retention and graduation rates.Â
The director is responsible for gathering the data for Student Satisfaction measures and preparing progress reports to the Academic Board, Senior Management Team and Schiller Board of Directors.
Tasks and Responsabilities
Leadership and Strategic ManagementÂ
- Collaborate with university leadership, faculty, academic support services,



and external stakeholders to advance the university's mission and strategic goals.
- Provide leadership and oversight for Student Services operations across all campuses, ensuring high-quality, consistent, and student-centered service delivery.
- Develop, implement, and monitor operational procedures and practices in compliance with institutional policies, academic regulations, and university standards.
- Supervise Advising and Student Engagement staff and ensure effective performance, professional development, and accountability.
- Support the Senior Management Team in the development and execution of Student Services goals, strategic priorities, and institutional initiatives.
- Participate in Institutional Assessment activities, improvement plans, and the implementation of new university initiatives.
- Perform other duties as assigned.

Assessment, Reporting, and Quality AssuranceÂ
- Oversee student satisfaction assessment activities, including End-of

📌 Director Student Services (España)
🏢 Schiller International University
📍 España