LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking—of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends General. We have the best team members who understand every win is earned when we come together as one unified team.



Sound like a winning formula for you? Join us ROLE OVERVIEW The Customer Service Supervisor is responsible for overseeing the day-to-day performance and engagement of the Customer Service team, ensuring that operational targets and service quality standards are consistently achieved. This role combines team leadership, performance management, operational coordination, escalation management, and employee development. The Team Leader acts as a key link between frontline agents and management, while also actively supporting customer contact handling when required. This is a 100% remote role. The candidate´s home address needs to be based anywhere within the Madrid region. This is a position covering rotating afternoon shifts Monday-Sunday. KEY RESPONSIBILITIES 1. Performance Monitoring & Management Monitor and analyse key performance indicators (KPIs), including wait times, customer satisfaction, first-contact resolution, productivity, and overall service efficiency. Identify performance gaps and impl

📌 Customer Service Supervisor (Madrid)
🏢 Legends Global (Europe)
📍 Madrid