Our goal is to create unique pieces that combine beauty, design excellence, and a strong commitment to the planet. We are a pioneering family-owned company, internationally recognized for innovation, sustainability, and craftsmanship. With headquarters in Barcelona and New York, all our rugs are handcrafted in India and Pakistan.

Each rug tells a story — not only of design and craftsmanship, but also of respect for people and the environment. We are looking for a Customer Service Specialist to join our international team and become a key part of the relationship with our clients in the US market . Working within a premium design environment, you will be responsible for ensuring an exceptional customer experience — from the moment an order is placed through production, logistics and final delivery.

This is a role for someone who combines commercial sensitivity, operational excellence and a genuine client-oriented mindset . Manage day-to-day relationships with B2B clients in the US ,



providing a high level of service and attention to detail. Maintain accurate customer, product and order information within ERP and CRM systems .

Contribute to continuously improving processes and the overall customer experience. 3+ years of experience in B2B Customer Service , ideally working with the US market . ~ Strong command of ERP and CRM systems . ~ A highly client-oriented and service-minded approach , with strong attention to detail. ~ Fluent English is essential. 4 days per week in our Barcelona office + Fridays working from home. ~ The opportunity to work with an international network of architects, interior designers, showrooms and design professionals. ~ Join us and be part of an international design brand where service is as important as the product. #

📌 Customer Service Specialist - Eveningshift + Nightshift (Barcelona)
🏢 Nanimarquina
📍 Barcelona