- Support clients through onboarding, ramp-up, renewal, and upsell processes at scale
- Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption
- Proactively identify clients at risk of non-renewal and take steps to retain them
- Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features)
- Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage
- Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small clients
- Continuously suggest and test automation and process improvements to deliver success at scale
Benefits
- Health Insurance
- Employee welfare
- Multicultural environment
- Remote work and flexibility
- Euity in the company- We are looking for a driven and enthusiastic Spanish speaking Clients Specialists (m/w/d) , who desires to contribute to the growth and success of our Customer Success Team
- Strong interest in automation, digital tools, and scalable processes
- Ability to manage multiple tasks and accounts efficiently
- Experience in Customer Success, Account Management, or Customer Support (B2B preferred)
- Languages: NATIVE Spanish and EXCELLENT English. Any other language is a big plus (especially Portuguese)
- Excellent communication skills, both written and verbal
- Proficiency with CRM tools (Salesforce preferred)
- Background in SaaS, Travel Tech, or scale-up environments
- Experience working with a large volume of smaller B2B clients