We are looking for a passionate Enterprise Server Support Engineer to join our team and provide remote technical support in a complex IT infrastructure environment. You will work with a wide range of systems and applications, directly contributing to the smooth and reliable operation of our customers’ IT environments.

Languages

We are currently hiring for several language teams. You should have:

- Advanced level in one of the following languages: Norwegian, Danish, Finnish, Swedish or Dutch
- Intermediate level of English
- Good communication skills and the ability to explain technical information clearly

Responsibilities:

- Provide remote technical support via phone, email, and chat for servers, blade systems, and applications across Windows, Linux, and VMware environments.
- Diagnose and troubleshoot technical issues, identify root causes, and recommend effective solutions.
- Handle customer requests related to product installation, configuration, performance, and usage.
- Verify warranty eligibility and determine the appropriate next steps.




- Manage support cases through the ticketing system and keep customers informed throughout the resolution process.
- Monitor and follow up on open issues until they are fully resolved.
- Provide technical support in escalation scenarios and collaborate with relevant internal teams when required.
- Advise customers on technical solutions and contribute to a positive customer experience in line with service standards.

Requirements:

- Basic knowledge of enterprise server technologies, such as HPE ProLiant, Dell PowerEdge, or Lenovo ThinkSystem.
- Basic knowledge of Windows Server, Linux, and/or VMware.
- Excellent written and spoken communication skills in English.
- Strong analytical and troubleshooting skills.
- Ability to work independently and effectively under pressure.
- Good time-management and organizational skills.
- Strong customer orientation and a professional approach to customer support.

📌 Enterprise Server Support Engineer (España)
🏢 CGS Nexus Romania
📍 España