An international 5-star hotel in Dubai, UAE is seeking an experienced Guest Relations Agent to join its Front Office team. The ideal candidate must have relevant hotel experience, excellent communication skills, and a genuine passion for delivering a warm, personalized, and luxury guest experience.

Key Responsibilities

- Welcome guests upon arrival and provide a professional, friendly, and personalized service experience

- Assist with check-in, check-out, rooming, guest inquiries, and special requests when required

- Handle VIP guests, repeat guests, long-stay guests, and special occasion arrangements with attention to detail

- Maintain strong guest engagement throughout the stay and ensure guest preferences are recorded and followed up

- Respond to guest feedback, concerns, and complaints professionally, ensuring prompt service recovery

- Coordinate closely with Front Office, Housekeeping, F&B;, Concierge, Reservations, and other departments to ensure seamless guest service

- Prepare guest amenities, welcome arrangements, room inspections, and personalized touches as per hotel standards

- Maintain accurate guest profiles, preferences, traces, and follow-up records in the hotel system

- Support lobby presence, guest recognition, and arrival/departure experiences

- Ensure all guest interactions reflect international 5-star hotel standards

- Maintain grooming, presentation,



confidentiality, and professional conduct at all times

Requirements

- Must have relevant experience in Guest Relations, Front Office, Concierge, or luxury hotel guest service

- Prior experience in a 5-star or international hotel environment is strongly preferred

- Excellent communication and interpersonal skills

- Strong guest service mindset with a warm, polished, and professional approach

- Ability to handle guest complaints calmly and provide effective service recovery

- Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage

- Presentable, well-groomed, confident, and detail-oriented

- Adaptable to work rotating shifts, weekends, and public holidays

- Familiarity with hotel systems such as Opera or similar PMS is an advantage

Benefits

- Competitive monthly salary based on experience

- Employment visa and work permit sponsorship

- Accommodation or accommodation allowance, as per company policy

- Transportation or transportation allowance, as per company policy

- Duty meals provided

- Medical insurance

- Paid annual leave and public holidays as per UAE Labour Law

- End-of-service benefits as per UAE Labour Law

- Career growth opportunity within an international 5-star hotel environment

📌 Guest Relations Agent - Dubai, UAE (España)
🏢 Career Land Center
📍 España