Ironsail Pharma
Head of Client Success & GrowthPosition Details

Reports to

Chief Commercial Officer

Direct Report

Provider Implementation Specialist

Key Partners

Account Executive, Head of Operations, Finance Lead, Marketing, Product & Development Teams

Employment Type

Full-Time Independent Contractor

Location

Remote / Offshore

Schedule

Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Compensation

50,000-70,000 USD annually, based on experience and qualifications, with the opportunity to earn additional performance-based bonuses tied to commercial and growth results.

Compensation Note: While the salary range is displayed in EUR for local reference, compensation will be paid in USD at $50,000–$70,000 annually.

This is an independent contractor position and does not include employee benefits.

About Ironsail Pharma

Ironsail Pharma is a B2B healthcare platform connecting healthcare providers and organizations with a network of pharmacy partners. Through our ImpetusOne platform, clients explore medication catalogs and pharmacy options, submit and track orders, and coordinate fulfillment across patient-specific and direct-to-clinic services. Our clients include independent medical practices, med spas, wellness and weight-management clinics, and telehealth companies. We work with prescribing providers, practice owners, clinical and administrative teams, and commercial decision-makers.

About the Role

We are seeking a Head of Client Success & Growth to own Ironsail Pharma's day-to-day commercial client function and help build a high-performing, accountable team.

This is a hands-on commercial leadership role responsible for both client success and commercial growth: provider activation, client retention, reactivation, account expansion, and growth. You will combine strategic leadership with direct client involvement and operational execution.

You will directly manage the Provider Implementation Specialist, work closely with the Account Executive, and partner across Operations, Finance, Marketing, Product, and Development.

Key Responsibilities

Client Success & Commercial Growth

- Own the client journey from onboarding and first order through ongoing account management, retention, reactivation, and expansion.
- Develop proactive account strategies based on client activity, value, needs, and growth potential, and pursue opportunities to increase account activity, product adoption, and overall client value.
- Lead commercial conversations about products, pharmacy options, pricing, and service needs within approved parameters.
- Identify stalled, declining, or inactive accounts and build clear plans to remove barriers and re-engage clients.
- Partner with the Account Executive on account planning, opportunities, and expansion.

Team Leadership & Implementation

- Directly manage the Provider Implementation Specialist, including priorities, workload, coaching, one-on-ones, follow-through, and performance management.




- Oversee implementation from qualified handoff through onboarding, first order, and early account activity.
- Build practical playbooks, follow-up standards, workflows, and escalation paths.
- Create clear accountability so the client function operates effectively without constant executive direction.

CRM & Commercial Operations

- Own the commercial use of Pipedrive, including pipeline stages, account ownership, activities, handoffs, next steps, reporting, and useful automations.
- Drive consistent CRM adoption and maintain accurate prospect, onboarding, and active-client records.
- Monitor overdue activities, stale opportunities, missing information, and unassigned leads.
- Partner with Operations on CRM integrations and process improvements.

Marketing & Client Communications

- Partner with Marketing on lead quality, conversion feedback, campaigns, and client-facing communications.
- Review routine Meta and Google advertising materials within approved brand and messaging guidelines.
- Help ensure website content, offers, landing pages, calls to action, and lead-capture processes accurately reflect current capabilities.
- Oversee recurring client newsletters, including content planning, accuracy, approvals, and performance.
- Partner with Product and Development to translate confirmed software releases into clear client communications and adoption messaging.

Growth, Client Feedback & Performance

- Turn commercial priorities into actionable growth initiatives with clear owners, timelines, and measurable outcomes.
- Collect and analyze client feedback through onboarding check-ins, account reviews, surveys, and outreach.
- Identify recurring reasons clients stall, reduce activity, or leave, and coordinate solutions across teams.
- Monitor key commercial metrics, including lead conversion, onboarding progress, time to first order, active accounts, retention, reactivation, expansion, order activity, and revenue trends.
- Conduct weekly and monthly performance reviews and translate findings into clear actions and recommendations.

AI-First Environment

Ironsail operates with an AI-first mindset. Practical, professional use of AI is an everyday expectation of this role, not an optional skill.

You will use approved AI tools to improve:

- Client communications and account research
- Reporting and trend analysis
- CRM workflows and follow-up
- Client segmentation and growth analysis
- Process automation and team productivity

You will also identify opportunities for useful automation and help the team adopt effective AI-assisted workflows.



AI outputs must be reviewed and verified, client and patient information must be carefully protected, and human accountability remains for all decisions and external communications.

What We're Looking For

- Demonstrated ownership of a B2B client success, account management, or commercial function.
- Direct people-management experience with responsibility for team performance and accountability.
- Proven results in client retention, reactivation, expansion, account growth, or revenue growth.
- Strong commercial judgment and confidence communicating directly with clients and decision-makers.
- Strong CRM experience, preferably Pipedrive or a comparable platform, including reporting, workflows, and team adoption.
- Demonstrated professional use of AI to improve business workflows, with specific examples of measurable impact.
- Experience working cross-functionally with Sales, Operations, Marketing, Finance, and Product/Development teams.
- Strong written communication skills and the ability to oversee client-facing communications.
- Comfort staying hands-on with accounts while building and leading a growing function.

Strongly preferred: Experience in B2B healthcare, health technology, pharmacy services, telehealth infrastructure, provider-facing software, med spas, or wellness.

Working With Us

This is a full-time independent contractor position requiring consistent availability Monday through Friday, 9:00 AM–5:00 PM Eastern Time.

We are looking for a leader who is comfortable taking ownership, making sound decisions within established authority, identifying opportunities proactively, and bringing well-supported recommendations to senior leadership when additional approval is required.

Job Type: Contract

Pay: 44,035.00€ - 61,649.00€ per year

Application Question(s):

- Do you have at least 7 years of professional experience in B2B Client Success, Account Management, Sales, Commercial Growth, or a closely related client-facing function, including experience owning client retention and account growth?
- Have you directly managed a Client Success, Account Management, Sales, or Implementation team, including setting priorities/KPIs, coaching team members, and holding them accountable for performance?
- Do you have hands-on commercial or sales experience with existing clients, including identifying expansion opportunities, leading pricing or commercial conversations, and contributing directly to renewals, upsells, or revenue growth?
- Do you use AI tools professionally on a regular basis beyond basic writing—for example, for client/account analysis, CRM workflows, reporting, segmentation, automation, sales enablement, or improving operational efficiency?
- Are you comfortable working Monday–Friday, 9:00 AM–5:00 PM Eastern Time as a full-time independent contractor for $50,000–$70,000 USD annually, paid in USD, without employee benefits?

Work Location: Remote

📌 Head of Client Success & Growth (España)
🏢 Ironsail Pharma
📍 España