Kyndryl is seeking a Service Coordinator in a dynamic, hybrid environment. You will ensure timely responses to customer issues, coordinate service requests, and maintain ongoing communication with customers throughout the service lifecycle.
You will lead ITIL processes across incident, change, and problem management, monitor SLAs, and drive improvements while collaborating with IT teams and stakeholders globally. This role emphasizes client service and operational excellence.
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📌 Hybrid IT Service Coordinator: Incident & Change Lead (Madrid)
🏢 Kyndryl
📍 Madrid
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