You will ensure the correct coordination, monitoring, and resolution of technical service incidents and the planning and execution of installations, acting as a link between customers, technicians, external companies, production facility, and internal departments.

You will also make sure there is compliance with deadlines, service quality, and customer satisfaction.

What would be your main tasks?

Full coordination, control, monitoring of Technical Assistance Service and analysis of all open incidents in the system (SAP); active follow-up of incident resolutions through communication with internal technicians, external/subcontracted companies, factory and warehouse

Prioritization and rescheduling of technicians’ and external companies’ work based on urgency, customer impact, or contractual commitments

Requesting spare parts from the factory, monitoring orders, and claiming in case of delays or incidents

Proactive communication with customers regarding the status of their incidents when required

Coordination of installations and deliveries, coordination with the factory on delivery schedules: confirmation of factory dispatch dates; confirmation of expected delivery dates to the end customer

Communication with the end customer to validate feasibility of the proposed schedule and agree on changes when necessary

Verification of access and unloading conditions at customer facilities (truck access, time restrictions, need for special equipment such as cranes or platforms) and ensuring appropriate transport type and logistics resources in each case





Daily use of SAP for incidents, orders, delivery, and follow-up management

Accurate recording and regular updating of information in systems

Support continuous improvement of after-sales and installation processes

What do we expect?

English (B2 - C1): mandatory for daily communication with the factory

Native or bilingual Spanish

Higher vocational training or university degree related to: technical/industrial engineering, logistics or operations

Previous experience (minimum 2-3 years) in: t echnical service coordination, industrial after-sales, installation management or technical logistics, preferably in medical equipment, capital goods or technological sector

Experience in regular interaction with factories or international headquarters, especially regarding spare parts management, logistics and delivery coordination

Advanced user of Microsoft Office; expericence with SAP is mandatory

Customer orientation, proactivity and initiative

Stress resistance and ability to manage urgent incidents

Ability to work autonomously and collaboratively within a team

Attention to detail and administrative rigidity

Previous experience in a multinational environment is advantageous

Experience with hospital clients or public institutions is advantageous

What We Offer

Responsible work in the sector of medical devices for a leading international technological company

Professional education and development

Location: Madrid, Spain

Start of the work: autumn 2026

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📌 Technical service & installations coordinator (Madrid)
🏢 LINET
📍 Madrid