Jobtailor is seeking a proactive Customer Care Leader to oversee the Spanish Care team and drive performance.
Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.
You will coach and develop the team, conduct 1to1s and performance reviews, review tickets, and ensure high-quality responses to merchants.
You will monitor KPIs such as CSAT, response times and reply rates, participate in merchant calls, handle escalations, and collaborate xqbhyrx with Account Management, Operations and Product to deliver a seamless, merchant-focused experience.
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📌 Spanish-Speaking Customer Care Manager: Lead & Optimize (Madrid)
🏢 Jobtailor
📍 Madrid
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