At Allianz Partners, we are committed to creating outstanding customer experiences that drive loyalty, satisfaction, and business growth. We are looking for a Customer Experience Insights Lead to play a pivotal role in shaping our global customer experience strategy through data‑driven insights, Voice of the Customer (VoC) intelligence, and customer journey analysis.

Asegúrese de enviar su solicitud rápidamente para maximizar sus posibilidades de ser considerado para una entrevista. Lea la descripción completa del puesto a continuación.
What You Do

-

- CX Insights Strategy & Framework

-

- Develop and evolve Allianz Partners' global Customer Experience Insights framework.

- Leverage Voice of the Customer (VoC) data, operational metrics, and AI‑driven analytics to generate actionable insights.

- Build measurement models to assess the impact of CX initiatives and support strategic decision‑making.

- Customer Insights & Analytics

-

- Lead the CX Insights team in identifying customer trends, pain points, and improvement opportunities.

- Transform customer feedback and data into compelling stories,



dashboards, and recommendations.

- Deliver meaningful insights that help improve customer satisfaction, loyalty, and business performance.

- Customer Journey Excellence

-

- Drive end‑to‑end customer journey analysis across multiple Lines of Business.

- Identify friction points and prioritize initiatives that create the greatest customer impact.

- Benchmark best practices and continuously seek opportunities to enhance the customer experience.

- Stakeholder Collaboration & Business Impact

-

- Partner with senior leaders and cross‑functional teams to embed customer‑centric thinking into products, services, and processes.

- Facilitate workshops and collaborate with general and local stakeholders to drive CX initiatives.

- Influence strategic decisions through data‑driven recommendations and customer insights. xqbhyrx

- Continuous Improvement

-

- Define and monitor CX performance metrics and KPIs.

#J-18808-Ljbffr

📌 CX Insights lead (Madrid)
🏢 Allianz Partners
📍 Madrid