papernest, a European scale‑up with a strong Barcelona footprint, seeks a Customer Experience leader to drive premium service and operational excellence.
Por favor, presente su candidatura sin demora si su perfil encaja bien con este puesto, debido al alto nivel de interés.
You will translate strategy into KPIs, analyse feedback, and escalate complex issues to ensure a consistently outstanding customer journey.
You will coach team leaders and shape a high‑performing CX culture across multiple markets. xqbhyrx
The role demands 3–4 years in customer care leadership, fluency in French and Spanish, and strong data skills.