WSP is a leading engineering and professional services organisation that brings together expertise across infrastructure, transport, environment, energy, property, and buildings. Our people work with clients, partners, and communities to address complex challenges and deliver positive, lasting outcomes.

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Our teams across Central Europe and around the world combine local knowledge with global experience to deliver practical and sustainable solutions.

Opportunity – Build the Future with Us

As an AI Adoption, Experience and Training Lead you will lead the enablement side of AI adoption by working with peers to build and deliver training aligned to the overall AI change and communications plan, including targeted in-the-flow sessions, office hours, and train-the-trainer programmes.

You will also create and maintain the infrastructure that sustains adoption—peer learning communities, role-based learning paths and assets, a governed knowledge base, and an AI champions network to scale support and reduce ongoing demand on help channels.

Responsibilities

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- Develop or procure trainings based on the AI change and communications plan, working with providers as needed.

- Create and moderate collaboration spaces for peer learning and support.

- Schedule and deliver training as determined by the overall change enablement plan.

- Deliver targeted, in-the-flow enablement for priority user groups (sessions, office hours, roadshows).

- Maintain office hours.

- Create and publish how-to guides, FAQs, and quick-reference assets.





- Design and maintain role-based learning paths, self-paced modules, instructor-led materials, job aids, and labs.

- Own the knowledge base as the single source of truth, including taxonomy, templates, standards, and content lifecycle.

- Run the AI champions network and facilitate community rhythms (office hours, demos, prompt clinics).

- Run train-the-trainer programmes and optimise content findability to drive adoption and reduce support demand.

Qualifications

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- Learning & enablement design experience: building or procuring training, partnering with vendors/providers, and aligning content to a broader change and communications plan.

- Instructional design capability: creating role-based learning paths, self-paced modules, instructor-led materials, job aids, labs, and quick-reference assets.

- Facilitation and delivery strength: running live sessions, office hours, roadshows, and train-the-trainer programmes for varied audiences.

- Community building & moderation: creating and moderating peer-learning collaboration spaces and maintaining strong engagement rhythms.

- Knowledge management expertise: owning a knowledge base as a "single source of truth," including taxonomy, templates/standards, governance, and content lifecycle management.

- Adoption and support optimisation mindset:



improving content findability and designing scalable support models that reduce ongoing help-channel demand.

- Program coordination/operations: scheduling, coordinating multiple enablement motions, and keeping delivery consistent with the overall plan.

- AI literacy (practical level): enough understanding of AI tools/use cases to produce credible how-to guidance, facilitate demos/prompt clinics, and support champions.

- Communication skills: clear, audience-appropriate writing for FAQs, guides, and enablement assets; confident verbal communication to lead groups.

Benefits

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- A working environment inspired by diversity, driven by inclusion.

- Our flexible working policy – we recognise the importance of work-life balance and encourage you to find yours.

- WSP is about making the world around us a better place, including the environment, transport infrastructure, buildings and land use.

- Excellent career prospects – we are growing fast, and every day we strive to outdo ourselves. We are open to your ideas and want to try new things.

- WSP is about embracing a culture of collaboration with colleagues who stand out for their skills. Come and discover our fantastic team!

We are proud to promote diversity, equal opportunities and professional integration within our teams, and we are convinced that our differences and an inclusive working environment contribute to our development. All applications will be carefully considered. xqbhyrx

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📌 AI Enablement Lead (EMEA) (Madrid)
🏢 WSP in Canada
📍 Madrid