Experteer Overview
Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.
In this role you drive the day-to-day performance of the loyalty ecosystem for a major European low-cost airline based in Barcelona. You will ensure smooth customer experiences, reliable systems, accurate data and successful loyalty initiatives across digital channels and partner platforms. You’ll work with IT, Digital and Loyalty teams to implement new functionalities while maintaining data quality and incident resolution. This is a hands-on position centered on optimizing customer journeys and loyalty campaigns with measurable impact.
Compensaciones / Incentivos
• Monitor loyalty systems, integrations and customer journeys across web, app and partner platforms
• Manage and resolve loyalty-related incidents, including account access issues
• Coordinate with IT,



Digital and Loyalty teams to implement and validate new functionalities
• Ensure loyalty data quality, reporting accuracy and process consistency
• Support Customer Care teams with guidance and issue resolution
• Coordinate loyalty campaigns, promotions and customer communications
• Analyze performance metrics and identify opportunities for improvement
Responsabilidades
• Bachelor’s xqbhyrx degree in a related field
• 3+ years of experience in project coordination, operations or cross-functional roles
• Experience managing system developments, integrations or digital projects
• Background in incident management and stakeholder coordination
• Exposure to loyalty, CRM, customer experience, travel, e-commerce or digital environments is valued
Requisitos principales
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📌 Loyalty Specialist (Barcelona)
🏢 Morgan Philips Group
📍 Barcelona