- Multinational Retail Company
- International IT Project Leader

Multinational Retail Company (Quick Service Restaurant (QSR) Industry)

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The IT Project Manager will ensure the successful delivery and on-going optimization of the Tech solutions for the European region. The focus of the role will be to ensure solutions across front-end, back-end and integration layers are in place, and Franchisee partners have needed capabilities, processes, knowledge and skill to drive Technology. The goal is to make sure customer & employee experience across all IT systems is relevant. This position will work collaboratively across the functional headquarter teams as well as the functional Franchisee teams.

Key responsibilities:Strategy (10%)

- Work with Franchisees partners for the countries in scope to build the tech project roadmap based on Global strategy, local needs, and corporate standards.
- Support Franchisees partners in Implementation of Tech Operating Model for the countries in scope
- Measure and report on Tech roadmap implementation progress

Definition/Enhancement of Technical Standards (40%)
- Assist in assessing Franchisse's Functional standards compliance and Tech operation model compliance.
- Train, measure and follow-up with Franchisee partners on Tech Operating Model standards compliance to achieve target levels.
- Help the markets design plans to increase adherence to standards and make recommendations
- Support in corporate Tech Operating Model development and improvement. Design target processes, procedures.

Governance (40%)
- Work together with Franchisees partners, Europe Regional Digital team, Marketing, OPS, Development,



and other relevant parties to identify Franchisee partners needs, gaps, recommendations, and target roadmap in IT.
- Support Franchisee partners in the solutions assessment, implementation process, delivery and decision-making around target tech stack.
- Consult Franchisee partners in the solutions support process, ensuring that all required resources, SLA, KPI, performance reporting are in place.
- Provide structured reporting on Market Tech status per markets to Digital Squad and line manager.
- Identify training needs and coach Franchisee IT/Tech team
- Train & support Franchisee partners in building effective Tech operating model and solid, selfsufficient technological capabilities.

Partnering (10%)
- Building relationships with Franchisee business stakeholders
- Building relationships with technology vendors
- Be a subject matter expert (advisor and consultant) for Franchisees in relation to helping them advance the adoption of standards.
- Drive and test innovation in conjunction with Franchisees, and ensuring that innovations which are created in one market are rapidly codified and shared with other markets to drive adoption.
- Lead and develop a culture of best practice sharing in the region to constantly improve the base levels of technology adoption

- Join one of the fastest-growing restaurant brands in the world and help shape the future of the business.
- A collaborative and people-first culture where everyone can thrive
- Private health and life insurance. xhfqzwm
- Optional versátil retribution
- Ongoing learning and development opportunities to support your professional growth.
- A place where your ideas are valued, your development is supported, and your impact is visible from day one.
- Hybrid model: 2 days home office/3 days office

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📌 It Project Manager - Quick Service Restaurant (Qsr) Industry (Madrid)
🏢 Michael Page
📍 Madrid