At Holded , we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment . In return, we offer the same.

The Role

We’re looking for a highly communicative and detail-oriented Phone Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience.

What You’ll Do:

- Respond promptly to customer inquiries via live call (as secondary task, other text-based channels).
- Troubleshoot technical issues, providing clear and concise instructions.
- Guide users through Holded’s features, offering personalized support based on their needs.
- Document customer interactions in our CRM and elevate issues when necessary.
- Identify recurring customer concerns and share insights with the Product and Engineering teams.
- Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service

About you




- 1+ year of experience in a Call Center Support or Customer Service role.
- Exceptional written communication skills with a focus on clarity and professionalism.
- Ability to multitask.
- Tech-savvy with a quick ability to learn new tools and platforms.
- Basic Knowledge of finance
- Strong problem-solving skills and attention to detail.
- Native in Spanish but fluent in English.
- Experience in a SaaS or tech support environment.
- Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom
- Basic knowledge of business management software (accounting, invoicing, HR).

What it's like to work with us
- Permanent contract
- Short work-day on Fridays
- Free catered lunch at the office
- Referral program
- Continuous Training: annual budget for training for each employee
- Fully equipped kitchen with snacks, drinks, and fresh fruit
- Top-notch work equipment
- Office in front of the sea with ping pong, pool table, PlayStation…
- Interesting projects and a great work environment
- An excellent opportunity to grow with the company
- Discounts on a Gym membership

At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. xhfqzwm We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We didn’t start Holded to be another software company. We started Holded to be epic , and you will be part of it.

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📌 Accounting Support Specialist (Phone) (Barcelona)
🏢 Holded
📍 Barcelona