SECTION 1 - IT Operations & User Support (70%)

- Support the installation and upgrading of operating systems (Windows) on hotel devices following departmental standards and procedures.
- Assist in ensuring that software applications function correctly and efficiently across hotel devices.
- Support the configuration and verification of network connectivity for computers and other devices.
- Assist colleagues with Office applications, peripherals, printing, and network-related issues.
- Support the management and control of IT consumables, including toners, peripherals, and replacement equipment.
- Perform software and application upgrades under supervision.
- Follow up on IT support tickets through the KACE ticketing system and assist in tracking resolutions.
- Review daily operational IT reports and elevate issues to the IT team when necessary.
- Monitor backup processes and report incidents requiring corrective action.
- Support the monitoring of wireless infrastructure, including access points and identification of unauthorized devices.
- Assist in monitoring antivirus status and endpoint protection systems.
- Support the review of network switch status and connectivity reports.
- Participate in preventive maintenance activities across hotel facilities.
- Assist in the Perfect Room Program (PRP) by verifying the functionality of in-room technology.




- Perform checks on TV channels, AirPlay systems, Chromecast devices, and other guest-facing technologies.
- Assist in restoring and configuring guest room devices when required.
- Support cable management and infrastructure organization within technical rooms and communications areas.

SECTION 2 - Systems Learning, Security & Technical Development (30%)

- Assist in reviewing failed software patches and updates under supervision.
- Support vulnerability management initiatives and research solutions to reduce medium-risk vulnerabilities.
- Develop knowledge of Active Directory administration, including user account creation and management.
- Learn Office 365 administration processes, including license assignment, mail forwarding, and delegation management.
- Gain exposure to virtualization technologies and infrastructure platforms such as Simplivity.
- Shadow senior IT colleagues during hardware and server upgrade projects.
- Participate in troubleshooting and problem-solving exercises related to hotel technology systems.
- Maintain confidentiality and security when handling hotel systems, data, and user information.
- Attend all required departmental meetings, training sessions, and development activities.

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📌 IT Trainee – Information Technology Department (Madrid)
🏢 Mandarin Oriental
📍 Madrid