The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Location: Valencia

Employment Type: Full time Permanent

Role: Client Service Manager (EDB)

Role summary

As a client service manager you will own a portfolio of clients with responsibility for ensuring delivery of best-in-class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. As a CSM you must develop an excellent understanding of the client’s primary business, the products and services they receive from EDB and collaborate with other EDB and Apex Group key stakeholders to ensure we provide a seamless client experience. You will also inspire change through innovation and transformation, modernizing the client experience whilst executing against the bank strategy.

Key responsibilities

- Maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
- Coordinate onboarding of new clients and ensure smooth transitions.
- Analyze client feedback and implement service improvements.
- Collaborate with internal departments (e.g. Onboarding, Finance, Depositary, Custody etc.) to resolve client issues.
- Monitor team performance and implement strategies for continuous improvement.




- Work collaboratively with key stakeholders, internally/externally, to effectively resolve client issues/escalations.
- Analyse and interpret client data to identify trends, collaborating with other members of the Client Service team and broader Apex Group client facing units.
- Ensure timely and accurate documentation of client interactions and service activities.
- Oversee the preparation of client reports, presentations, and service reviews.
- Maintain compliance with internal policies and external regulations.

Skills Required

- Proficient in English business language skills, both written and oral
- 2+ years of experience in client service or account management
- Bachelors or Masters in Finance/Economics
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite, and reporting tools.
- Excellent organizational and multitasking abilities

What you will get in return

- Hybrid Working Model
- Private health insurance.
- 27 working days holiday + Public holidays
- Opportunities for professional development.
- Professional Development (CPD) and Study Guidance programs
- Positive and hospitable work environment.
- Opportunity to work with a diverse, agile and global team.
- Exposure to all aspects of the business and cross-jurisdiction.
- A genuinely unique opportunity to be part of an expanding large general business + more

At Apex Group, we are committed to creating a diverse and inclusive workplace. In Spain, this includes our obligation under the LGD to ensure that people with disabilities are represented within our teams. If you have a recognised disability (≥33%), we welcome your application and will provide reasonable adjustments throughout the recruitment process.

About Apex Group





We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by a long-standing management team and over 13,000 highly integrated professionals.

We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service-led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us

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📌 Client Service Manager - EDB (Comunidad Valenciana)
🏢 CO_GSCAPX-VAL Apex Financial Services Spain
📍 Comunidad Valenciana