Dutch-Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we are committed to delivering outstanding opportunities that align with your skills, ambitions, and lifestyle. At Mercier Consultancy Group, we don't simply fill roles — we build long‑term careers and lasting partnerships.

Job Overview

This Dutch‑speaking Video Streaming Customer Expert role in Greece is fully remote, based within Greece, supporting users of a leading general streaming platform by delivering outstanding customer experiences in Dutch. If you are passionate about digital entertainment and providing top‑tier support, this is the ideal role for you.

Key Responsibilities

- Provide expert customer support to Dutch‑speaking users via live chat, email, and telephone channels.
- Diagnose and resolve technical issues related to streaming quality, playback errors, device compatibility, and account access with professionalism and efficiency.
- Guide subscribers through subscription management, billing enquiries, plan upgrades, and cancellation processes in accordance with platform policies.
- Educate customers on platform features, new content releases, personalization settings, and recommendations to enhance their overall streaming experience.
- Accurately log all customer interactions, technical issues, and resolutions within the company’s CRM system, maintaining high‑quality records at all times.
- Escalate complex or unresolved technical streaming issues to the appropriate specialist teams,



ensuring a seamless and timely resolution for the customer.
- Consistently meet and exceed key performance indicators including customer satisfaction scores, first contact resolution rates, and average handling time.
- Stay up to date with platform updates, new streaming content launches, and service changes to provide accurate and current information to customers.

Requirements

- Native or fluent Dutch language skills (both spoken and written) are essential.
- A valid EU passport or EU citizenship is mandatory to be considered for this position.
- Strong genuine interest in digital media, video streaming platforms, and online entertainment technology is highly desirable.
- Previous experience in customer service, technical support, or a client‑facing role is an advantage, though motivated candidates with transferable skills are also encouraged.
- Excellent communication skills with the ability to explain technical concepts clearly, patiently, and in a customer‑friendly manner.
- A reliable internet connection, a quiet working environment, and the ability to work independently in a fully remote setting within Greece.

Benefits

- Competitive monthly salary reflective of experience and expertise within the streaming platform support sector.
- Fully paid relocation package, including flight to Greece, airport transfer, and hotel accommodation upon arrival.
- Monthly performance bonus rewarding dedication, results, and commitment to delivering exceptional customer experiences.
- Two extra salaries per year (13th and 14th salary).
- Fully paid training programme delivered by industry experts.
- Comprehensive health insurance coverage from day one of employment.
- Fully remote working arrangement within Greece.
- Career development opportunities, a collaborative multicultural team environment, and full support of the Mercier Consultancy Group network.

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📌 Dutch-Speaking Video Streaming Customer Experts - Work Remote In Greece (Valencia)
🏢 Mercier Consultancy MD
📍 Valencia