Responsibilities

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- Understand business and functional requirements for ServiceNow.

- Collaborate with stakeholders, developers, functional teams, Support Squad, Product and Business Owners.

- Create test strategies, plans, and cases for various modules such as Incident Management, Change Management, Asset Management, etc.

- Define test scenarios for workflows, integrations, and customizations.

- Perform functional, integration, regression, and performance testing.

- Generate testing reports and maintain test documentation.

- Validate ServiceNow modules, custom scripts, and APIs.

- Test upgrades and patches to ensure smooth platform updates.

- Identify, document, and track defects and work closely with developers to ensure they are resolved.

- Assess readiness to deploy each release.





- Create complex reports and dashboards to meet business requirements.

- Take ownership and follow up closely on assigned projects, ensuring targets are met.

Requirements

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- Degree in IT/IT related fields or equal by experience.

- 3-5 years of experience in QA/Testing roles, particularly with ServiceNow Projects.

- Excellent analytical, communication and problem‑solving skills.

- Experience working in Agile squads.

- Working in an international environment is considered a plus.

- Attention to detail for identifying and documenting bugs.

- ITIL framework understanding and experience in ITSM processes and workflows.

- Being a team player and flexible.

- Excellent English communication skills (verbal and written). xcskxlj

- Proactive and can‑do attitude.

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📌 QA Specialist (Málaga)
🏢 Jobtailor
📍 Málaga