ppPosition: bTechnical Support Advisor /b /p /brpLocation: Malaga, Spain /p /brpWork model: On-site /p /brpEmployment type: Full-time.br/ /p /brh3DUTIES AND RESPONSIBILITIES: /h3 /brul /brliProvide 1st level IT support to the client employees via phone, mail and chat or via self-service portal /li /brliProvide support to client's employees in the operation of user systems and peripheral devices /li /brliPerform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client's ITSM system including their categorization and prioritization of IT issues and requests /li /brliBe accessible and provide a first resolution rate by using internal knowledge databases /li /brliCooperate with client's 2nd level service organizations and external service providers. /li /br /ul /brh3REQUIREMENTS: /h3 /brul /brliHave a proficient or bilingual level of bDanish /b and advanced English (minimum C1) /li /brliExperience in 1st or 2nd level IT support, ideally in a large company environment /li /brliHave good IT knowledge, especially of Windows 10,



Office 365 and MS Teams and in troubleshooting hardware and software /li /brliHave an analytical approach to complex issues /li /brliHave experience in ITSM ticket systems (ideally in ServiceNow) /li /brliKnowledge of processes according to ITIL V4 good to have /li /brliHave high customer and service orientation and high sense of responsibility /li /brliHave a reliable and systematic way of working /li /brliAre willing to learn and develop technical and soft skills /li /brliHave high motivation and willingness to work in a general team. /li /br /ul /brh3OFFER: /h3 /brul /brliExcellent remuneration package based on experience, skills and performance /li /brliFull paid training on the company and the project /li /brliCareer development programs, specialized courses, and language classes /li /brliDynamic and creative team with a positive and friendly atmosphere /li /brliGuidance and tools to reach career potential /li /brliWork schedule: Monday to Friday from 09 AM - 06 PM (39 hours a week) /li /brliOffice in the centre of Malaga /li /br /ul /p #J-18808-Ljbffr

📌 Danish speaking Technical Support Advisor (Málaga)
🏢 The lemon Consulting
📍 Málaga