ph3About Us /h3 pPlanet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. /p pIn recent years, we have experienced significant growth, expanding our services and general presence. /p pWith strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. /p pOur mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.br/ /p h3Role Overview: /h3 pThis role provides hands-on, in-person support for Planet’s office-based colleagues and executives, covering walk-up support, desk-side fixes, meeting-roomand Microsoft Teams Rooms technology, and hands-and-feet support for the infrastructure and other IT teams. Day to day, you will be the visible face of IT in the office, resolving issues quickly, preparing devices and spaces, and keeping collaboration technology reliable. /p h3What you will do: /h3 ul lipbWalk-up desk-side support /b —Provide in-person support at the tech bar and at desks for endpoint, peripheral, application, and connectivity issues. /p /li lipbMeeting rooms Teams Rooms /b —Set up,maintain, and troubleshoot meeting-room AV and Microsoft Teams Rooms; ensure spaces are event-ready. /p /li lipbVIP executive support /b —Deliver responsive, white-glove support to senior stakeholders and their events and presentations. /p /li lipbDevice lifecycle /b —Image, provision, deploy, and collect Windows and macOS devices; manage starters, leavers, and hardware refreshes. /p /li lipbHands feet /b —Provide on-site support for infrastructure, networks, and remote teams - cabling, comms rooms, printers,



and hardware swaps. /p /li lipbStock asset management /b —Manage local hardware stock and consumables and keep asset recordsaccuratefor on-site equipment. /p /li lipbIncident request handling /b —Own walk-up and assigned tickets in the ITSM tool (Jira Service Management) to resolution within SLA. /p /li lipbEvents moves /b —Support office moves, floor changes, and on-site events, coordinating with facilities and other IT teams. /p /li lipbDocumentation /b —Maintain runbooks and asset records; share knowledge with the wider service desk. /p /li /ul h3Success Measures /h3 pOffice colleagues and executives supported in person with fast, high-quality resolution; meeting rooms and Teams Rooms reliably event-ready;accurateon-site asset records. /p h3Who you are: /h3 ul lipProven onsite / desk-side IT support experience, ideally supporting senior stakeholders. /p /li lipStrong hands-on hardware skills across laptops, desktops, peripherals, printers, and mobile devices. /p /li lipExperience supporting meeting-room AV and Microsoft Teams Rooms. /p /li lipGood working knowledge of Windows 10/11, macOS, and Microsoft 365. /p /li lipDevice provisioning experience with Intune (Autopilot) and/or JAMF. /p /li lipComfortable with basic networking and cabling - patching, Wi-Fi, and comms-room hands-and-feet. /p /li lipConfident using ITSM tooling and working to SLAs. /p /li lipExcellent interpersonal skills and a professional, customer-first manner. /p /li lipAble to work on-site full time and to lift and handle IT equipment as needed. /p /li /ul h3Why Planet /h3 pPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. /p pWe would love to hear from you – /p pAt Planet, we embrace a hybrid work model, with three days a week in the office.br/ /p pReasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. /p /p #J-18808-Ljbffr

📌 Onsite Engineer (Madrid)
🏢 Planet
📍 Madrid