ph3Company Description /h3 pAt Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. /p pWhy join us? /p pReal impact – We help doctors help patients. Your work truly makes a difference. /p pAt scale, yet agile – 3,000+ employees, but still fast, versátil, and hands‑on. /p pShape the future, sustain growth – Make a difference now and build for long‑term success. /p h3Job Description /h3 pAs our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We’re looking for a smart, independent operator who can combine strategy, analytics, and Technical Project Management execution to help build the next generation of global, AI‑first Customer Success. /p h3In this role, you are contributing by … /h3 ul li pSupporting the design and creation of the global Customer Success function of the future, relating to: /p ul liInsights (customer journey customisation, research projects, experimentation) /li liProductivity (product automations, operations effort optimisation and capacity utilisation) /li liBest practices (cross‑market sharing, external expertise/benchmarks) /li /ul /li li pHelp define, test, and roll out AI‑first Customer Success use cases. /p ul liPrioritize use cases according to impact. /li liEnsure they are practical, measurable, and adopted by teams. /li liForward thinking in terms of scalability and customer journey. /li /ul /li li pIndependently leading data analytics and modelling with a special focus on Retention and Growth. /p ul liData queries and solid understanding of data management topics (Superset, Tableau, SQL) /li liMachine learning application (prediction models, clustering, decision trees etc.) /li liBusiness/financial modelling (business analysis,



forecasting, budget simulations) /li /ul /li li pSupporting the execution of key strategic projects / initiatives in the markets, working hand in hand with local teams in our DP countries. /p ul liScale results/experiments from one market into global projects /li liLiaise with in‑market stakeholders to align on project direction and status /li liAct as a TPM for selected initiatives, coordinating stakeholders, timelines, risks, and follow‑up. /li /ul /li /ul h3Qualifications /h3 ul liYou have 3–5 years of experience in strategy, operations, analytics, project management, or a related role. /li liIdeally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background. /li liTechnical expertise in working with large data sets: ul liKnowledge of Superset/Tableau/reporting tools - ability to edit/create dashboards /li liKnowledge of SQL, DBT and experience in working with databases - e.g. from prior BI experience /li liDesirable but not mandatory - knowledge and passion for data science (Python modelling experience; knowledge of the key data science algorithms: clustering, regression, decision trees, x‑gradient boost, etc.) /li /ul /li liDesirable proven experience in designing and implementing advanced analytics (data preparation, feature engineering, sample management, model validation and productization). /li liPrior experience in business analysis and modelling will be a plus (financial models, forecasting, business performance measurement etc.). /li liInterest in and practical ability to apply AI in Customer Success operations. /li liProven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation.



/li liDemonstrated experience in collaborating with both data engineering and product/operational teams - experience on operating and improving “live” processes. /li liAble to package insights and communicate with stakeholders/ lead working sessions with teams. /li liYou’re fluent in English (any other languages specially Spanish, Portuguese Polish - are a plus!). /li /ul h3Remote and Location /h3 pThis role is remote first and can be ideally based in Spain. On a second note, Poland, Mexico or Brazil. /p h3Benefits /h3 ul liHealthcare insurance – so you can focus on what matters. /li liWellness that works for you – from gym memberships to mental health support, we’ve got you covered. /li liTime off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. /li liLocal Perks – Depending on your location, you will be entitled to local benefits like meal vouchers, transport allowances, or extended parental leave. /li liCareer Growth – You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross‑functional projects. /li liA Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. /li liFlexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. /li liOffice hubs – You’re welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. /li /ul h3Legal Notice /h3 pWe are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. /p h3Equal Opportunity Statement /h3 pWe are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. /p /p #J-18808-Ljbffr

📌 Global Strategy Analyst - Customer Success (Remote Friendly) (Barcelona)
🏢 Docplanner
📍 Barcelona