ph3Role Purpose /h3 pThe Member Experience Specialist is the first point of contact for Essentialist members before they travel. /p pThis role owns the member communication experience from the moment a request is received until it is successfully handed over to the appropriate specialist team. By combining exceptional communication, sound judgement and operational coordination, the Member Experience Specialist ensures every request progresses efficiently while delivering the premium level of service expected from Essentialist members. /p pActing as the gateway to the organisation, this role transforms member requests into clear, structured and actionable work, ensuring seamless collaboration between Member Experience, Travel Design and Operations throughout the planning phase of every journey. /p pAs one of the first people members interact with, the Member Experience Specialist also plays an important role in supporting the sales journey. By confidently presenting Essentialist’s services, understanding our travel products and creating trust from the very first interaction, they help convert enquiries into unforgettable travel experiences. /p h3Key Responsibilities /h3 h3Deliver an Exceptional Member Experience /h3 ul liAct as the primary point of contact for all pre-travel member communications across all channels. /li liRespond promptly, professionally and confidently to every member enquiry. /li liDeliver a personalised, seamless and luxury-level experience in every interaction. /li liBuild trust through proactive communication and consistent follow-up. /li liRepresent the Essentialist brand and service standards at every touchpoint. /li /ul h3Product Knowledge Sales Support /h3 ul liDevelop a deep understanding of Essentialist’s travel products, destinations and services.



/li liConfidently explain our offering and guide members through their initial enquiries. /li liBuild trust and excitement by communicating the value of the Essentialist experience. /li liRecognise opportunities to support the sales journey through outstanding communication and product knowledge. /li liEscalate complex commercial or itinerary-specific discussions when appropriate while maintaining ownership of the member experience. /li /ul h3Request Management Coordination /h3 ul liUnderstand each member’s needs and accurately capture every request. /li liTranslate member requests into clear, structured and actionable work within the ticketing platform. /li liEnsure every request is routed through the appropriate workflow and reaches the right internal team. /li liMonitor request progression and keep members informed throughout the planning process. /li liEnsure all information shared with internal teams is complete, accurate and actionable. /li /ul h3Cross-functional Collaboration /h3 ul liCoordinate the flow of work between Member Experience, Travel Design and Operations. /li liFacilitate seamless handovers between teams as ownership evolves throughout the member journey. /li liWork closely with internal stakeholders to ensure an efficient and consistent service experience. /li liEscalate urgent or sensitive situations following established internal processes. /li /ul h3Service Excellence /h3 ul liManage multiple member conversations simultaneously while maintaining exceptional quality.



/li liExercise sound judgement to prioritise requests effectively. /li liMaintain the highest standards of written and verbal communication. /li liIdentify opportunities to continuously improve the member experience and internal workflows. /li /ul h3What Success Looks Like /h3 ul liMembers receive prompt, personalised and professional communication. /li liRequests are accurately captured and routed without unnecessary delays. /li liInternal teams receive complete and actionable information. /li liMembers remain informed and confident throughout the planning process. /li liEvery interaction reflects the quality, professionalism and attention to detail expected from Essentialist. /li liMembers feel inspired and confident in Essentialist’s services from their very first interaction. /li /ul h3Skills Experience /h3 h3Experience /h3 ul liExperience within a luxury travel agency, bespoke travel company or premium travel environment. /li liStrong understanding of luxury travel products and destinations. /li liExperience managing customer communications in a fast-paced service environment. /li liExperience working with CRM or ticket management systems. /li /ul h3Skills /h3 ul liExceptional written and verbal communication skills. /li liOutstanding attention to detail. /li liStrong judgement and common sense. /li liExcellent prioritisation and organisational skills. /li liAbility to remain calm under pressure. /li liHigh level of ownership and accountability. /li liStrong collaboration and coordination skills. /li liCommercial awareness and the ability to confidently communicate the value of luxury travel experiences. /li liExcellent destination knowledge and a genuine passion for travel. /li liPassion for delivering exceptional service. /li /ul /p #J-18808-Ljbffr

📌 Member Experience Specialist (Barcelona)
🏢 Essentialist.com
📍 Barcelona