ph3What makes Cognizant Netcentric a great fit for you? /h3pAt Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, general community of Adobe experts working across countries, cultures, and technologies. /ppOur inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. /ppWith bHolacracy /b at our core, every individual is empowered to make an impact. /ph3The role /h3pWe're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. /ppEmbedded in a cross‑functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. /ph3What you’ll do /h3ulliWork with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes) /liliInterpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity /liliIdentify and structure key call drivers, customer pain points, and recurring issues /liliTranslate insights into clear, actionable recommendations for product and operational teams /liliCollaborate with product teams to define features, improvements,



and initiatives aimed at reducing call volume /liliDevelop a deep understanding of customer journeys /liliAct as a bridge between Technical Team and Product Teams ensuring shared understanding of insights /liliAnalyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed /liliHands‑on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems /liliDesign, build, and maintain Tableau dashboards to track live chat KPIs and enable self‑serve insights /liliIdentify trends, customer pain points, and behavioral patterns, and translate them into actionable insights /liliWrite advanced queries and data transformations to process large‑scale, multi-source datasets /liliPerform data preparation, exploratory analysis, and reporting automation /liliEnsure data consistency, KPI alignment, and clarity across teams /li /ulh3What you bring /h3ulli3–5 years of experience in Data and Product Analytics /liliStrong ability to interpret data and translate insights into business actions /liliSolid working knowledge of SQL and data exploration (Databricks preferred) /liliSolid understanding of prompting and GPT models /liliExperience working with cross‑functional teams (product,



operations, data science) /liliUnderstanding of customer journeys and contact center environments /liliExperience building dashboards in Tableau or similar BI tools /liliStrong communication skills across technical and non‑technical stakeholders /liliHands‑on, proactive mindset with ownership of end‑to‑end topics /li /ulh3At Cognizant Netcentric you get /h3ulliPermanent contract /lili30 working days of vacation /liliRecognition bonus system /liliPrivate health insurance /liliWFH equipment + welcome package /liliWFH monthly expenses compensation /liliAccess to Udemy courses /liliSponsored gym membership /liliTax‑free benefits (ticket restaurant, kindergarten and transport) /liliA dynamic and international team /liliEveryone has a voice; we are a Holacracy organisation /li /ulpAt Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. /ppWe firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision‑making process, ensuring all qualified applicants will receive consideration for employment. /p /p #J-18808-Ljbffr

📌 Data Analyst - AI Insights (Barcelona)
🏢 Cognizant Netcentric
📍 Barcelona