ph3bAbout the position: /b /h3 pTechnical Account Managers (TAMs) are at the core of shaping the Netskope customer experience. As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform. /p pYou’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans. Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization. /p pSuccessful candidates are proactive, customer‑centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth. /p h3bResponsibilities: /b /h3 ul libCustomer Success Planning: /b Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews. /li libTrusted Technical Advisor: /b Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design. /li libAdoption Enablement: /b Coach customer teams to become self‑sufficient in day‑to‑day operations by providing enablement sessions, configuration guidance, and best practice recommendations. /li libHealth Monitoring Optimization: /b Conduct tenant health checks, track adoption metrics,



and proactively recommend improvements to strengthen the customer’s security posture. /li libIssue Escalation Management: /b Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations. /li libInsights Best Practices: /b Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community. /li libProduct Alignment Feedback: /b Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance. /li libTechnology Strategy Alignment: /b Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives. /li libReporting Communication: /b Deliver regular status updates and executive‑level summaries to highlight progress, risks, and outcomes. /li libCross‑functional Collaboration: /b Orchestrate resources across Netskope and the customer organization to drive successful adoption and long‑term retention. /li /ul h3bRequirements: /b /h3 ul li5+ years of experience as a Professional Services Consultant or Technical Account Manager,



with a proven track record of success and strong presentation skills at both the executive and architect levels. /li liSolid knowledge and prior experience with network security technologies such as Proxies, Next‑Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways. /li liStrong understanding of networking concepts, MDM, and Cloud APIs. /li liExperience working with large enterprise customers (Fortune 500 experience a plus). /li liProficiency in at least one scripting language (e.g., Perl, Python). /li liFamiliarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX). /li liKnowledge of data encryption technologies, SIEM, and load balancing. /li liStrong background in network architecture. /li liMust be proficient in written and spoken English. /li liAny extra language professional fluency like French, Spanish, German, Italian or Arabic is highly desirable. /li /ul h3bEducation: /b /h3 ul liBachelor's degree (BSc) preferred /li /ul pNetskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. /p /p #J-18808-Ljbffr

📌 Technical Account Manager Spain (España)
🏢 Netskope
📍 España