ppE-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At bBigblue /b, we’re on a mission to change that. /p pWe help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. /p pSince 2018, we’ve built a tech-driven logistics platform powering b500+ brands /b — from fast-growing DTC players to general names like bMUJI, Aigle, Scuffers and Cabaïa /b. With b110+ employees /b across bParis, Madrid, and London /b, our proprietary bWMS (Warehouse Management System) Atlas /b, and a network of b7 warehouses across Europe /b, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment bfaster, smarter, and greener /b. /p pBacked by b$20+M in funding /b and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from b10 million orders in 2024 /b toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. /p h3About the role /h3 pLocation: Madrid /p pAs a Customer Care Manager, you'll be responsible for helping our customers use Bigblue and solve their day-to-day problems. You will also be in charge of educating them on the mechanics of logistics including the tech/product aspects. /p pFinally, you will contribute to the improvement of the app through your daily interaction with the Operations and Product teams. /p h3Missions /h3 ul liRespond to customer requests from our chat and build a personalized relationship with each of them /li liGuarantee the customer experience by finding quick and adapted solutions to each problem encountered /li liHelp and train merchants on the Bigblue App to make them experts /li liEnrich our content (Help Center)



to help our users to be independent /li liGather feedback and be in contact with the Product and Ops team to anticipate operational issues /li liBe the Merchant’s voice inside Bigblue to improve the level service and the Bigblue App /li /ul h3Requirements /h3 ul li1+ year of experience in a client-facing role /li liExceptional organizational time management skills /li liAnalytical mindset /li liQuick learner — you are able to assimilate huge amounts of information quickly. /li liBe 100% in line with the Bigblue values /li /ul pbHigh impact role: /b Be at the center of our growth journey and help shape the team that will power Bigblue’s future. /p pbFounders-led company /b with an innovative, caring culture. /p pbFast-growing scale-up: /b Join a well-funded, early-stage company where your work will have immediate and visible results. /p pbInternational environment: /b Work across Paris, Madrid, London, and our European warehouse network. /p pfood budget of €110 to spend at restaurants, or through services like Uber and Glovo. /p pMacBook or any setup you need — your choice of equipment to do your best work. /p p100% health insurance coverage with Benefiz. /p pRegardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age and other protected characteristics, at Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. /p pBecause what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY. /p /p #J-18808-Ljbffr

📌 Customer Care Specialist (Madrid)
🏢 Bigblue
📍 Madrid