ppCellebrite is a global leader in digital intelligence and investigative workflow technology. We help law enforcement, government agencies, and enterprise organizations accelerate investigations, improve operational efficiency, and uncover the truth with speed and precision. Our products are mission critical and widely adopted across the world, supporting complex investigations at scale. /p pOur work requires curiosity, discipline, collaboration, and a deep commitment to customer outcomes. We move fast, solve real problems, and build with purpose. /p h3Mission of the Role /h3 pHelp build, iterate and operate Cellebrite’s customer success intelligence layer by turning product telemetry and customer signals into clear and scalable Customer Journeys for CS, Sales and the broader GTM ecosystem, that drive adoption, reduce churn, and maximise long-term customer value. /p h3Who You Are /h3 pYou think in systems whilst building strong, trusted relationships. You see patterns others miss; not just in data, but in customer needs and behaviours and you enjoy turning insight into actions that solve real problems. You’re motivated by helping people succeed, whether that’s guiding people through challenges or partnering with internal teams to drive outcomes. Comfortable with ambiguity, you bring curiosity, empathy and a problem‑solving mindset to everything you do. You’re energized by building scalable programs that enable GTM teams to consistently deliver meaningful, long‑term customer success and value. /p h3Responsibilities And Expectations /h3 h3Driving Adoption and Value /h3 ul liProvide consultative product expertise to support customers maximise their investment in Cellebrite technologies, supporting them to accelerate justice outcomes. /li liSupport Sales in motions tied to renewal stability, feature expansion, and product maturity. /li liImprove platform stickiness by mapping adoption drivers and scalable engagement triggers to enable customer engagements at scale. /li liLeverage product knowledge to deliver Adoption Health Checks based on the Customer Journey Milestones, customer intelligence and risk/expansion indicators. /li liRun and participate in regional User Forums,



or customer events to drive community learning, best-practice sharing and broad adoption momentum. /li liConduct ad‑hoc customer engagements through video conferences or on‑site visits to address emerging needs, guide product usage, and remove adoption blockers. /li liPartner with CS Operations Team to advise on building and maintaining customer health scoring and customer journeys. /li liServe as a subject matter expert for Gainsight and Customer Health Data for GTM Collaboration. /li /ul h3Data Intelligence and Insights /h3 ul liAnalyse usage, adoption health signals across accounts and products to identify trends, risks and opportunities. /li liContinuously leverage the learnings from your customer investigations engagements to create playbooks and workflows that translate into action at scale and which can be deployed as best practice for all CS. /li liExecute automated and semi-automated engagement motions based on the customer’s journey and behaviour. /li liMonitor data streams and proactively flag churn risk, upside potential, and friction patterns with Sales Managers and the wider GTM Teams. /li liCapture all engagements, insights and recommendations within Gainsight to help further build the intelligence layer. /li /ul h3Orchestration Across GTM /h3 ul liPartner with Regional Sales VPs to align insights to territory priorities. /li liTranslate behavioural, operational and adoption insights into clear business analysis and recommendations for GTM teams. /li liDeliver data-backed insights for customers into QBRs, forecasting meetings, and strategic planning. /li liEnable all GTM Teams and Product Management with actionable customer intelligence. /li liOperationalise best practices so execution becomes predictable and repeatable.



/li /ul h3Experience And Skills /h3 ul liBackground in law enforcement, investigative practices, digital intelligence or forensic technologies. /li liStrong collaboration skills across Sales, SE, Support, Product, and CS leadership. /li liExperience working with law enforcement, government agencies, or investigative organisations. /li liExcellent presentation and communication skills with the ability to engage both operational and senior stakeholders. /li liStrong analytical skills and demonstrated creative problem-solving approach. /li liSelf-starter with initiative, accountability, and the curiosity to improve systems. /li /ul h3Preferred Experience /h3 ul liExperience in Customer Success, Service Delivery, or a similar customer facing role. /li liExpertise with Gainsight, or similar CS Tooling. /li liExperience analysing customer telemetry to identify risk and opportunity patterns. /li liExperience with high-scale, programmatic customer success motions. /li /ul h3Hybrid Work Travel Expectations /h3 ul liThis role may require up to 40% travel for customer engagements, internal collaboration, and industry events. /li liIdeally this position follows a hybrid working model, where Office presence is expected 1-2 days per week where a Cellebrite office is reasonably accessible, to support collaboration and effective program execution. /li /ul h3Benefits And Perks /h3 ul liCompetitive compensation with bonus potential. /li liComprehensive healthcare, retirement, and wellness programs. /li liRemote flexibility with opportunities for global collaboration. /li liAccess to learning resources, leadership development, and product education. /li liThe chance to influence the CS operating model for a rapidly scaling general company. /li /ul h3Requirements /h3 h3Preferred Experience /h3 ul liExperience in Customer Success, Service Delivery, or a similar customer facing role. /li liExpertise with Gainsight, or similar CS Tooling. /li liExperience analysing customer telemetry to identify risk and opportunity patterns. /li liExperience with high-scale, programmatic customer success motions. /li /ul /p #J-18808-Ljbffr

📌 Customer Success Manager, EMEA (Madrid)
🏢 Cellebrite
📍 Madrid