ph3SECTION 1 - IT Operations User Support (70%) /h3ulliSupport the installation and upgrading of operating systems (Windows) on hotel devices following departmental standards and procedures. /liliAssist in ensuring that software applications function correctly and efficiently across hotel devices. /liliSupport the configuration and verification of network connectivity for computers and other devices. /liliAssist colleagues with Office applications, peripherals, printing, and network-related issues. /liliSupport the management and control of IT consumables, including toners, peripherals, and replacement equipment. /liliPerform software and application upgrades under supervision. /liliFollow up on IT support tickets through the KACE ticketing system and assist in tracking resolutions. /liliReview daily operational IT reports and elevate issues to the IT team when necessary. /liliMonitor backup processes and report incidents requiring corrective action. /liliSupport the monitoring of wireless infrastructure, including access points and identification of unauthorized devices. /liliAssist in monitoring antivirus status and endpoint protection systems. /liliSupport the review of network switch status and connectivity reports. /liliParticipate in preventive maintenance activities across hotel facilities. /liliAssist in the Perfect Room Program (PRP) by verifying the functionality of in-room technology.



/liliPerform checks on TV channels, AirPlay systems, Chromecast devices, and other guest-facing technologies. /liliAssist in restoring and configuring guest room devices when required. /liliSupport cable management and infrastructure organization within technical rooms and communications areas. /li /ulh3SECTION 2 - Systems Learning, Security Technical Development (30%) /h3ulliAssist in reviewing failed software patches and updates under supervision. /liliSupport vulnerability management initiatives and research solutions to reduce medium-risk vulnerabilities. /liliDevelop knowledge of Active Directory administration, including user account creation and management. /liliLearn Office 365 administration processes, including license assignment, mail forwarding, and delegation management. /liliGain exposure to virtualization technologies and infrastructure platforms such as Simplivity. /liliShadow senior IT colleagues during hardware and server upgrade projects. /liliParticipate in troubleshooting and problem-solving exercises related to hotel technology systems. /liliMaintain confidentiality and security when handling hotel systems, data, and user information. /liliAttend all required departmental meetings, training sessions, and development activities. /li /ul /p #J-18808-Ljbffr

📌 IT Trainee – Information Technology Department (Madrid)
🏢 Mandarin Oriental
📍 Madrid