ppMinor Hotels is a general hospitality group operating over 550 hotels, resorts and residences in 56 countries across Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. Minor Hotels Europe Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments with a focus on its upper‑upscale and luxury brands. /p pLocation: Madrid, ES Spain /p h3Functions /h3 ul liContinuous evaluation, through listening, monitoring, etc. /li liFeedback individual/group sessions with agents. /li liManagement, coordination and continuous monitoring of the team of agents. /li liCreation and monitoring of action plans to achieve objectives. /li liConstant reporting to platform managers. /li liControl of the sizing and balance of the workload. /li liResolution of doubts and incidents. /li liTeam management and motivation. /li liQuality management. /li /ul h3What we are looking for /h3 ul liExperienced call centre coordinator for a team of agents. /li liOrientation toward objectives and results.



/li liNative/Bilingual level of English. /li liStrong communication skills, persistence, ability to work in the face of challenges, initiative and decision‑making, with leadership capacity. /li liTeamwork. /li liGoal‑driven, determined person able to meet deadlines and work well under pressure. /li liAbility to effectively multi‑task and juggle multiple responsibilities at once. /li liOrganised and methodical person. /li liCritical thinker and problem‑solving skills essential. /li /ul h3Offered /h3 ul liIntegration into a dynamic team focused on excellent service. /li liRemuneration according to the position. /li liContinuing training plan to enhance professional development. /li liAccess to the e‑learning training platform. /li liCommissions as a percentage of objectives. /li liPossibility of functional, national and/or international mobility. /li liIncentives and benefits plan. /li liTicket Restaurante. /li /ul pMinor Hotels Europe Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities. /p /p #J-18808-Ljbffr

📌 Coordinator CRO Madrid
🏢 Hesperia Group
📍 Madrid