pJobtailor is seeking a proactive Customer Care Leader to oversee the Spanish Care team and drive performance. You will coach and develop the team, conduct 1to1s and performance reviews, review tickets, and ensure high-quality responses to merchants. /ppYou will monitor KPIs such as CSAT, response times and reply rates, participate in merchant calls, handle escalations, and collaborate with Account Management, Operations and Product to deliver a seamless, merchant-focused experience. /p #J-18808-Ljbffr
📌 Spanish-Speaking Customer Care Manager: Lead & Optimize (Madrid)
🏢 Jobtailor
📍 Madrid
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