ph3SailPoint IIQ Support Specialist /h3 pWe are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: /p ul liProvide L2 production support for SailPoint IdentityIQ (IIQ). /li liManage incidents and service requests while meeting agreed SLAs. /li liPerform root cause analysis (RCA) and drive timely issue resolution. /li liSupport application onboarding, provisioning, role management, policies, certifications and lifecycle events. /li liTroubleshoot workflows, rules and connectors through log analysis, debugging and testing. /li liCollaborate with business stakeholders and integral teams to resolve operational challenges. /li liAdminister and support SailPoint IIQ environments across Windows, Linux and Unix platforms. /li liMaintain technical documentation and contribute to continuous service improvement.



/li /ul h3Qualifications /h3 ul liSailPoint IdentityIQ (IIQ) /li liServiceNow /li liTomcat /li liJBoss /li liWindows Server /li liLog monitoring and debugging tools /li liIncident and ticket management platforms /li liMinimum 5 years of experience in SailPoint IdentityIQ (IIQ) support, with strong expertise in incident management, troubleshooting, production support, and identity governance operations. /li liProfessional Working Proficiency in English. /li /ul h3Work Environment /h3 ul liHybrid workplace (40% Remote / 60% On-site). /li liWork schedule: 24x5 with rotating shifts and weekend on-call support for priority incidents (if required). /li /ul /p #J-18808-Ljbffr

📌 SailPoint IIQ Support Specialist (Madrid)
🏢 Tata Consultancy Services
📍 Madrid