Job description:

Technical Delegate | Madrid Area | High Mobility Role

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About the Role

We are looking for a Technical Delegate to become the key link between the company, our dealership network and the market across the Madrid area. This position plays a critical role in ensuring service excellence, driving business growth and identifying opportunities through a highly proactive field-based approach.

This is an excellent opportunity for a hands-on professional who enjoys being close to customers, visiting sites and installations, solving technical challenges and building strong relationships with senior stakeholders.

We are looking for a true "all-rounder" with solid technical expertise, commercial awareness, autonomy and strong problem-solving capabilities.

Key Responsibilities

- Manage the dealership network in the assigned territory, ensuring outstanding service levels.
- Monitor and follow up on service tickets related to repairs, installations, product demonstrations and spare parts.
- Approve or reject warranty claims, finished product orders and technical service quotations.
- Conduct frequent visits to dealerships, end-user locations, construction sites, hotels and installations, providing technical guidance and execution support.
- Deliver technical and commercial advice on products and solutions.
- Manage and resolve customer complaints and service escalations.
- Monitor and analyse dealership KPIs on a weekly basis.
- Actively report findings and improvement opportunities to Quality and Competence Center teams.
- Collaborate with Customer Service, Logistics, IT and other departments to ensure an excellent customer experience.




- Train newly incorporated dealership employees on procedures, systems and technical aspects.
- Build strong relationships with dealership managers, business owners and technical leaders.
- Analyse market trends, services, competitors and pricing dynamics within the territory.
- Identify, onboard and manage dealership partners to maintain the highest service standards.

Internal & External Relationships
- You will work closely with Sales, Quality, IT, Legal, Customer Service and Logistics teams.
- Externally, you will interact with distributors, dealerships, installers, construction professionals, maintenance managers, business owners and end users.

Profile description: What We're Looking For
- Degree in Technical Architecture, Building Engineering, Industrial Engineering or a similar technical discipline.
- Senior Site Managers with strong commercial capabilities will also be considered.
- Solid experience within construction, technical solutions, building materials or installation-related sectors.
- Experience in after-sales service, technical support or installation services.
- Strong field-based mindset with extensive exposure to sites, projects and customer-facing environments.
- High level of autonomy, initiative and results orientation.
- Outstanding communication, influencing and negotiation skills.
- Ability to build technical credibility with installers and technicians while effectively engaging with senior business stakeholders.
- Valid driving licence and willingness to travel frequently. xqbhyrx
- Knowledge of the Madrid market and surrounding areas will be highly valued.

If you are looking for a highly visible, customer-facing role where you can combine technical expertise with business impact, we would love to hear from you.

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📌 Field Technical Delegate - Madrid & Customer-Facing (Gavà)
🏢 Roca Group
📍 Gavà