We’re a technology company reimagining how creators work by designing powerful, modern tools that make it simple to manage, distribute, and scale their work.
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brThe creator economy is on track to exceed $480B by 2027, yet the software powering it is fragmented and outdated. Our ecosystem of products—trusted by the biggest names in the industry—streamlines content management, distribution, and monetization.
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brWe’re a integral team of 150+ engineers, designers, marketers, and operators with experience at Meta, TikTok, Microsoft, N26, TIER, and WeWork. United by a shared mission: to empower creators to grow across platforms and markets by centralizing their content, sales, and operations into a single connected ecosystem.
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brWe are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related to the Infinni platform. This role reports to the Support Team Lead and will play a crucial part in ensuring our customers receive the highest standard of service.
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brCustomer Service:
brRespond promptly and professionally to customer questions through chat (Intercom).




brWork closely with other members of the support team to share knowledge and best practices.
brCollaborate with cross-functional teams to resolve customer issues and improve the overall customer experience.
brParticipate in team meetings and training sessions to stay updated on new features, tools, and processes.
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brIdentify recurring customer issues and suggest improvements to enhance the support process.
brContribute to the development and updating of support documentation and resources.
brProvide feedback to the Support Team Lead on potential improvements to tools and workflows.
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brBachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred.
brat least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment.
brFamiliarity with Intercom or similar customer support tools (e.g., Zendesk).
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brFluency in English. German, French OR Spanish is also a plus.
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brWe are a remote first company allowing our employees to work from home or abroad, please note that the role is only open to candidates based in the Canary Islands.
brIf you are passionate about customer service and looking for an opportunity to grow within a dynamic team, we encourage you to apply for this exciting role. Join us in delivering exceptional support to our Infinni platform users!

📌 Customer Service Representative - Senior (Canarias)
🏢 INFINNI
📍 Canarias