ppWith over 25 years’ experience, plus the same enormous passion and ambition we had on day‑one, we’re trailblazers in the pet e‑commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus. /p h3Project Management /h3 ul liPlan, lead, and coordinate end-to-end projects within scope, timelines, and business objectives. /li liDefine project requirements, milestones, dependencies, risks, and success criteria. /li liMonitor progress, ensure timely delivery, and manage changes when needed. /li liPrepare and maintain project documentation, including plans, SOPs, dashboards, and reports. /li /ul h3Process Analysis Optimization /h3 ul liAnalyze operational data to identify risks, deviations, and improvement opportunities. /li liImplement process enhancements, new standards, and best practices. /li liPrepare deep-dives, business cases, cost models, and recommended action plans. /li /ul h3Cross-functional Collaboration /h3 ul liWork closely with Product Tech, Fulfillment, Last Mile, Procurement Inventory, Finance, Shop Operations, and other business teams. /li liEnsure smooth communication between stakeholders and provide regular project updates. /li liSupport problem-solving and facilitate effective information flow across departments. /li /ul h3Risk Issue Management /h3 ul liIdentify project‑related risks and define mitigation plans. /li liCoordinate resolution of operational incidents or escalations related to projects. /li liPrepare recommendations and escalation steps when deviations occur. /li /ul h3KPI Monitoring Reporting /h3 ul liMonitor performance indicators such as service levels, costs, efficiency, SLA adherence, and capacity. /li liReport results and progress regularly to the Manager (common reporting line). /li liDevelop analyses, performance insights,



and improvement recommendations. /li /ul h3Strategic Support /h3 ul liContribute to strategic planning and long‑term development of the relevant operational area. /li liSupport creation of project roadmaps and evaluation of new initiatives. /li liParticipate in assessing feasibility and expected impact of future projects. /li /ul h3Premium Services Ownership /h3 ul liDefine and drive the roadmap for premium delivery offerings (e.g. next‑day, nominated day, time slots). /li liMonitor performance (adoption, cost, customer satisfaction) and identify optimization levers. /li liCollaborate with carriers and product teams to expand and standardize offerings across markets. /li liBuild business cases and support rollout decision. /li /ul h3Out-of-Home (OOH) Strategy Share Growth /h3 ul liOwn the strategy to increase OOH delivery share (parcel lockers, pickup points, PUDO). /li liIdentify market‑specific opportunities and barriers. /li liPartner with carriers and product teams to improve visibility and customer adoption. /li liTrack performance and implement initiatives to shift volume from home to OOH delivery. /li /ul h3Qualifications /h3 ul liBachelor’s or Master’s degree in Business, Supply Chain, Logistics, Operations Management, Engineering, or a related field. /li liAdditional certifications in Project Management (e.g., PMP, Prince2, Agile, Scrum) are an advantage. /li li3+ years of experience in project management, e‑commerce, last‑mile delivery, logistics, supply chain, operations, consulting, or similar environments. /li liProven experience leading complex, cross‑functional projects from concept to implementation in fast‑paced organizations.



/li liStrong understanding of logistics, transportation operations, last‑mile delivery, and customer experience. /li liDemonstrated ability to manage stakeholders, drive project governance, and deliver measurable business results. /li liStrong analytical and problem‑solving skills with experience building business cases and data‑driven recommendations. /li liAdvanced proficiency in Excel and experience working with BI tools (e.g., Power BI, Tableau) and/or SQL. /li liExcellent communication and stakeholder management skills. /li liProactive, structured, and ownership‑driven mindset with the ability to thrive in a fast‑paced, matrixed environment. /li /ul pHeadquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together – so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too. /p pAdd to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. bFind out more about the specific benefits at your local office in our blog posts. /b /p pbA note on compensation: /b We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams. /p pAt zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. /p /p #J-18808-Ljbffr

📌 Project Manager - Delivery Experience (All Genders) (España)
🏢 zooplus
📍 España