ppAqualia is looking for ab Customer Services Manager /b for ban international mobility /b opportunity based in bAl-Qassim, Saudi Arabia. /b We are seeking a professional with a high level of English and proven experience in the water sector or international hydraulic infrastructure projects, willing to develop their career in a challenging international environment. /p pThe goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. /p pThe role needs experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. /p h3Responsibilities: /h3 ul liSupervise day-to-day operations and manage the approved budget in the customer service department. /li liRespond to customer service issues promptly. /li liDevelop customer satisfaction goals and coordinate with the team to meet them on a steady basis. /li liImplement an effective customer loyalty program and maintain accurate records and document all customer service activities and discussions. /li liAssess service statistics and prepare detailed reports on your findings.



/li liManage the approved budget of the customer service department. /li liStay informed on the latest industry techniques and methods. /li liImprove customer service experience, create engaged customers and facilitate organic growth. /li liTake ownership of customers issues and follow problems through to resolution. /li liDevelop service procedures, policies and standards.. /li liKeep accurate records and document customer service actions and discussions. /li liRecruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment /li liControl resources and utilise assets to achieve qualitative and quantitative targets. /li liMaintain an orderly workflow according to priorities /li /ul h3Requirements: /h3 pExperience: At least 5 years of experience in the water sector and 10 years in the same job position and responsibilities. /p h3Skills: /h3 ul liProficiency in Microsoft Office and customer service software. /li liOutstanding written and verbal communication skills. /li liGood understanding of management practices and techniques. /li liExcellent leadership and interpersonal skills. /li /ul /p #J-18808-Ljbffr

📌 Customer Services Manager- Water Sector (Madrid)
🏢 Aqualia
📍 Madrid