Experteer Overview
As Delivery Management Lead, you will steer delivery teams to ensure top-quality IT services within contractual terms. You’ll work with customers, Delivery Partners, Architects, and SREs to align solutions with evolving business needs and proactively manage incidents, changes, and escalations. You enable field engineers and support specialists to deliver, maintain, and deploy services effectively, driving customer success and reliable operations. This role offers global collaboration, innovative problem-solving, and a chance to shape next-gen IT service delivery at scale.

Compensaciones / Incentivos
• Lead delivery teams and ensure high-quality services for customers
• Coordinate incident, problem, and change management and perform root cause analysis
• Partner with Delivery Partner(s) and collaborate with SREs to drive positive customer outcomes
• Provide technical and managerial support to field engineers, technicians, system administrators, and experts




• Troubleshoot and resolve incidents to maintain smooth operations and seamless customer experience
• Collaborate with Delivery Partners, Architects, and SREs to design and maintain reliable, scalable systems

Responsabilidades
• 5+ years of experience leading delivery teams and ensuring quality services
• Knowledge of Kyndryl competencies, managed platforms, IT services, and technology vendors
• Experience leading incident, problem, and change management with root cause analysis
• Ability to partner with Delivery Partners and work with SREs
• Hands-on knowledge of AIOps, automation, and an innovation mindset
• Strong direct customer interaction and relationship-building skills
• Empowering delivery/resource management to enable team growth

Requisitos principales
• Be Well programs
• hybrid-friendly culture
• learning opportunities and certifications
• coaching and hands-on experiences
• career development tools

📌 Delivery Manager (Bilbao)
🏢 Kyndryl
📍 Bilbao