ph3Customer Operations Associate at Mercuryo /h3pAs a Customer Operations Associate at Mercuryo, you will play a pivotal role in enhancing the customer experience by providing exceptional support and ensuring seamless operations. This position is idóneo for individuals who are passionate about customer service and eager to work in a dynamic environment within the fintech industry. You will be responsible for addressing customer inquiries, resolving issues, and collaborating with various teams to improve service delivery. Your contributions will directly impact customer satisfaction and retention, making this a vital role within our organization. /ph3Key facts /h3ulliLocation: Valencia, Valencia /liliEngagement: Full-time /liliSalary: Competitive and commensurate with experience /liliVisa: Sponsorship available for qualified candidates /li /ulh3What you'll do /h3ulliServe as the primary point of contact for customers, addressing inquiries and providing timely solutions to their issues via multiple communication channels, including email, chat, and phone. /liliManage and resolve customer complaints efficiently, ensuring a high level of satisfaction and retention. /liliCollaborate with cross-functional teams, including product, engineering, and marketing, to relay customer feedback and contribute to product improvements. /liliMaintain accurate records of customer interactions and transactions in our CRM system to ensure data integrity and facilitate follow-up actions. /liliAnalyze customer feedback and operational data to identify trends and areas for improvement in service delivery. /liliAssist in the development and implementation of customer service policies and procedures to enhance operational efficiency. /liliParticipate in training sessions to stay updated on product knowledge and customer service best practices.



/liliCreate and maintain knowledge base articles and FAQs to empower customers and reduce repetitive inquiries. /liliMonitor service metrics and KPIs to ensure that team performance meets established targets. /liliEngage in proactive outreach to customers to gather feedback and enhance their experience with our services. /liliSupport the onboarding process for new customers, ensuring they have a smooth transition and understand how to utilize our platform effectively. /liliContribute to team meetings and brainstorming sessions, sharing insights and suggestions for improving customer operations. /li /ulh3Requirements /h3ulliA minimum of 2 years of experience in customer service or operations, preferably in the fintech or technology sector. /liliStrong communication skills, both written and verbal, with the ability to convey information clearly and effectively. /liliProficiency in using CRM software and other customer support tools to manage interactions and track performance. /liliExcellent problem‑solving skills, with a customer‑centric mindset and the ability to think critically under pressure. /liliAbility to work collaboratively in a fast‑paced environment, demonstrating flexibility and adaptability to changing priorities. /liliA detail‑oriented approach, with strong organizational skills to manage multiple tasks simultaneously. /li /ulh3Nice to have /h3ulliExperience in the cryptocurrency or blockchain industry,



providing a deeper understanding of our products and services. /liliFamiliarity with data analysis tools and techniques to derive insights from customer feedback and operational metrics. /liliMultilingual capabilities, particularly in Spanish and English, to better serve our diverse customer base. /liliPrevious experience in a startup environment, showcasing the ability to thrive in a rapidly evolving landscape. /li /ulh3Skills tools /h3ulliProficient in CRM systems such as Zendesk, Salesforce, or similar platforms. /liliFamiliarity with project management tools like Trello, Asana, or Jira to track tasks and collaborate with team members. /liliBasic understanding of data analysis tools such as Excel or Google Analytics to interpret customer feedback and performance metrics. /liliStrong knowledge of customer service best practices and techniques to enhance customer satisfaction. /li /ulh3Practical notes /h3ulliThe position is based in Valencia, a vibrant city known for its rich culture and innovation in technology. /liliMercuryo offers a competitive salary package, along with benefits that promote work‑life balance and professional development. /liliCandidates should be prepared for a fast‑paced work environment where adaptability and proactive problem‑solving are essential. /liliOpportunities for career advancement within the company are available, as we value and promote from within. /li /ulpJoin us at Mercuryo and be part of a team that is redefining the future of finance through exceptional customer service and innovative solutions. Your role as a Customer Operations Associate will be critical in ensuring our customers have the best experience possible with our platform. /p /p #J-18808-Ljbffr

📌 Customer Operations Associate (Comunidad Valenciana)
🏢 Mercuryo
📍 Comunidad Valenciana