ph3WHO WE ARE /h3pKonecta is a leading innovative integral service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. /ph3MISSION OF THE ROLE /h3pWe are looking for an experienced WFM with native or bilingual French and English proficiency to join our team in Barcelona! You will play a crucial role in optimizing workforce efficiency by ensuring accurate planning, resource allocation, and performance monitoring. Your ability to analyze data, anticipate operational needs, and implement effective workforce strategies will directly contribute to service quality, operational performance, and overall business success. /ph3RESPONSIBILITIES /h3ulliPreparation of schedules for the operators: taking into account call volumes, agents' skills, and legal and operational constraints. /liliOptimization of resource management according to activity forecasts and operational needs. /liliAnalysis of team performance and adjustment of schedules to maximize efficiency while respecting quality requirements and customer expectations.



/liliCollaboration with production managers to anticipate activity peaks and adjust resources in real time. /liliDetailed reporting and summary of scheduling data for operational teams and management. /liliMonitoring of absences and holidays to ensure service continuity and avoid understaffing situations. /liliCompliance with labor legislation (working hours, breaks, public holidays, etc.) and compliance with the sector's collective agreements. /liliImplementation of continuous improvement solutions regarding schedule management and production management. /li /ulh3REQUIREMENTS /h3ulliExperience: Minimum 1 to 5 years of experience in workforce scheduling management. /liliOrganizational skills: Ability to manage a large number of employees, efficiently organize schedules, and handle unexpected situations. /liliTool proficiency: Good knowledge of scheduling management tools and software dedicated to call center management (e.g., Workforce Management, Excel). /liliLanguages: Fluency in French, English, and Spanish (advanced level required to communicate with teams and management). /liliCommunication: Excellent verbal and written communication skills, both to interact with teams and to report activity to management. /liliAutonomy and responsiveness: Ability to make quick decisions and adapt to a dynamic environment. /liliAnalytical skills: Ability to analyze data related to agent activity (attendance rate, productivity, etc.) and conclude to improve schedule management. /li /ulh3WE OFFER /h3ulliA permanent contract /liliA multicultural and positive environment /liliA modern and pleasant workplace. /liliTraining opportunities throughout the year, as we aim to support our talents in their professional development /liliA hybrid working model after an initial period. /li /ulpWe are a company committed to equal opportunities for women and men, and we firmly promote equity across all our positions. /p /p #J-18808-Ljbffr

📌 Workforce Planning Specialist. (Barcelona)
🏢 Tamarind Intelligence
📍 Barcelona